- Carrington (Columbia, SC)
- …amazing team! Must be able to work PST business hours.** The Mortgage Advocate /Office of the President will be responsible for resolving and responding to escalated ... or complex customer complaints from various channels, including internal departments or...media and third-party agencies. + Interface with customers and customer representatives regarding escalated complaints; determine and communicate next… more
- US Tech Solutions (Columbia, SC)
- …and cross training of coworkers. **Experience:** + 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. ... or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. Preferred… more
- TEKsystems (Columbia, SC)
- …Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines ... recommending improvements in procedures and policies. Assists in training claims customer service representatives. Additional Skills & Qualifications Required… more
- TEKsystems (Columbia, SC)
- …Diploma or equivalent Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience. ... Preferred Education: Associate Degree Preferred Work Experience: 3 years-of customer service or call center experience. Pay and Benefits The pay range for this… more
- TEKsystems (Columbia, SC)
- …Experience: None Preferred Education: Associate Degree Preferred Work Experience: 2 years-of customer service or call center experience. 2-4 PREFERRED/NICE TO ... Description Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. *65% Ensures… more
- Lumen (Columbia, SC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures our ... handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure… more
- Lumen (Columbia, SC)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... leveraging technology innovation for the betterment of humanity. This exciting customer -facing solution engineering role will work in partnership with our Sales… more
- Lumen (Columbia, SC)
- …leadership teams regarding the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as ... **The Role** The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought… more
- Confluent (Columbia, SC)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Columbia, SC)
- …relationship with Confluent + Experience with the sales discovery process and customer service escalation models + Experience running Executive level reviews ... This role is offered to active duty service members who are enrolled in the Skillbridge...of Confluent + Work across the organization as the customer 's champion to advocate for their needs… more
- Lumen (Columbia, SC)
- … Customer Success Executive, Customer Success Consultants and Customer Success Advocate 's engagement strategies. + Completes preliminary research, ... we digitally connect the world and shape the future. **The Role** The Customer Success Support role provides back-office, functional support to the CS professionals… more
- Logitech (Columbia, SC)
- …activate customer data for personalization, targeted campaigns, and improved customer service . AI-Driven Innovation & Efficiency + Incorporate AI ... customer relationships that deliver sustained engagement and maximize lifetime customer value (LTV). + Advocate for customer -centric decision-making… more
- Verint Systems, Inc. (Columbia, SC)
- …business outcomes for executive audiences. + Ability to effectively and successfully handle customer service issues and conflict situations + Ability to learn ... At Verint, we believe customer engagement is the core of every global...with key clients, acting as a trusted advisor and advocate + Ensure customers remain renewal-ready by proactively addressing… more
- Lincoln Financial (Columbia, SC)
- …(Ardis, Converge, etc.) + Acts as product expert, relationship builder, service advocate , and problem solver to ensure customer 's expectations are met or ... and strengthen relationships with internal/external customers and be an advocate on behalf of the customer by...team, and advisors. + Evaluates team work loads and service levels to ensure tasks are prioritized and completed… more
- Cardinal Health (Columbia, SC)
- …+ Proactively address service issues and ensure rapid resolution to protect customer satisfaction. + Serve as a strong advocate for the customer ... with internal teams including Sales, Operations, GPO Services, Clinical Solutions, and Customer Service to deliver seamless support. + Coordinate with Navista… more
- Prime Therapeutics (Columbia, SC)
- …functional areas to enhance collaboration, and ensure delivery of exceptional service . The Assistant Vice President Client Engagement identifies needed investments ... objectives. **Responsibilities** + Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate… more
- Molina Healthcare (Columbia, SC)
- …with Molina healthcare policies and procedures while achieving the highest level of customer service . **Job Duties** This role serves as the primary point ... with Molina policies and procedures while achieving the highest level of customer service . Effectiveness in driving timely issue resolution, EMR connectivity,… more
- Walmart (Camden, SC)
- …to compliance. -Modeling and providing guidance to the pharmacy staff on proper customer service approaches, including techniques to make sure concerns are ... youcreate moments of care. **You'llreally wow usif** -You're an advocate of patient-centered care. You easily adapt to apatient...and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure… more
- Walmart (Columbia, SC)
- …technicians communicating and developing interpersonal skills for providing safe and efficient customer service Be an Expert Demonstrates knowledge of safety and ... Technician you will work to provide safe and efficient service in both the sales and service ...and concerns Be a Talent Ambassador Being a brand advocate by valuing the members experience in the TBC… more