- City of New York (New York, NY)
- …Program (HEAP), is recruiting for two (2) Community Associate, to function as Customer Service Monitors, who will throughout the City, perform the following: ... - Act as liaison between HRA units, city agencies, customers, and community organizations in order to resolve heat-related problems and process applications. - Research client inquiries and drafts correspondence accordingly. - Provide information and technical… more
- First Student (Hicksville, NY)
- …Monitors/Aides are a constant reflection of our company's commitment to safety and customer service . The Monitor /Aide is responsible for providing ... across North America + Positive and rewarding work environment ** Monitor /Aide Responsibilities:** + Knows the route and remains alert...of exiting by emergency door + Opens and closes service doors and moves up and down steps multiple… more
- MTA (New York, NY)
- …of the public transportation network on which NYC depends. As an Associate Transit Customer Service Specialist, you will monitor intake queues, review, and ... Associate Transit Customer Service Specialist Series ( Customer...identify trends, detect problems, check on SLAs and KPIs, monitor case queues, and help guide policy. You will… more
- City of New York (New York, NY)
- …needs. - Manage dispatch staff to ensure strategic direction, efficiency, and excellent customer service . - Monitor attendance trends and probation reports. ... shifts. - Ensure coverage for emergency situations (weather events, Maximo updates). Service Request Management - Monitor high-priority service requests… more
- MTA (New York, NY)
- …and Signals, Positive Train Control, GCT), stations operations and cleanliness, and customer service . Establish, oversee and monitor progress toward ... strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities to its...between failures, consist of compliance, equipment and facility cleanliness, customer satisfaction. + Monitor and assess the… more
- City of New York (New York, NY)
- …the development of a skilled, courteous and efficient Call Center; review and monitor Customer Service Representatives calls (live and recorded) to ... calls directly and via staff escalation to resolve all customer water and sewer related concerns; monitor ...efforts and projects; address 311 referrals and other related service requests; enforce the Uniformed Code of Conduct and… more
- USTA (Queens, NY)
- …Facility Operations Manager and Senior Director Who You Are + Previous guest or customer service related experience in a supervisory capacity + Punctual and ... the cleaning vendor and their management team + Supervise and actively monitor performance of the cleaning vendor's staff under your assigned location throughout… more
- City of New York (New York, NY)
- …to ensure compliance. --Provide oversight of permit application review process and related customer service functions. --Manage, monitor and prepare QPR ... (Quarterly Progress Reporting). --Provide administrative supervision of staff including approval of time and performance evaluations. Administer technical, safety and policy training. Preferred Skills: - Ability to work with a team of diverse professionals. -… more
- Veolia North America (New Rochelle, NY)
- …locations across North America. **Job Description** **Position Purpose:** The Supervisor of Customer Service , New York is responsible for the overall environment ... of the customer service office(s), walk-in payment center(s) and...benchmarks to track accounts receivables. + Work closely to monitor and review write off reports as well as… more
- Wolters Kluwer (New York, NY)
- …your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential ... and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your...supervisors. + Create and deliver in-depth training programs. + Monitor and evaluate performance metrics to identify areas for… more
- Mobile Health (Queens, NY)
- …Agency questions/concerns as needed. + Close exams at the request of Customer Service or Account Managers as needed. + Monitor Chest X-Ray results from ... Manage end to end process of chart review + Monitor Evaluation Queue for exams awaiting review. + Review...disposition section of the Final Medical Report. + Contact Customer Service or LabCorp for missing lab… more
- Robert Half Office Team (Bronx, NY)
- …services and processes to customers when required. * Monitor and prioritize service requests to meet deadlines and customer expectations. * Utilize order ... Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Bronx, New York. In this role, you… more
- Burlington (Massapequa, NY)
- …in retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead** ! **Overview:** As the Part Time Customer ... under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for...and transactions. + Coordinate meal and break periods and monitor schedule adherence. **Requirements:** Candidates must be able to… more
- American Airlines (New York, NY)
- …support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, ... customer service elevation and company culture behaviors...solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and… more
- IT Concepts (New York, NY)
- …spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- ... facilities may be located and require onsite services. A Customer Service Engineer is able to quickly...support of local and wide area network services. + Monitor open tickets in VA's ServiceNow customer … more
- City of New York (New York, NY)
- …candidate will oversee the Customer Experience Unit (CEU) along with the agency's customer service agents who work in the Call Center, CEU, and Client ... primary objectives of this position are to deliver outstanding customer service while improving the efficiency of...responsibilities will include but are not limited to: - Monitor and Evaluate Performance: Monitor team performance,… more
- Amazon (New York, NY)
- …and creating a business-oriented plan to answer them * Manage regular reporting to monitor customer behavior and support ad-hoc data requests. * Work with our ... team to develop the analytics roadmap and direction for customer related projects, to deliver self- service solutions,...fast-paced, dynamic and fun environment. Key job responsibilities * Monitor the health of customer database and… more
- Amazon (New York, NY)
- …- Develop governance frameworks for sustainable adoption at scale across domains. Customer success management: - Monitor customer health dashboards ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company… more
- Wolters Kluwer (White Plains, NY)
- …experience + Strongly preferred minimum of two year of business-to-business (B2B) client/ customer service experience; preferably consultative customer ... customer inquiries and issues. + Assist with customer renewals and upselling opportunities. + Monitor ...and updates in CRM. + Identify potential areas for service /product improvement based on customer feedback. +… more
- Amazon (New York, NY)
- …- Develop governance frameworks for sustainable adoption at scale across domains. Customer success management: - Monitor customer health dashboards ... and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws and Company… more