- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Federal Aviation Administration (Auburn, WA)
- Summary The Airway Transportation Systems Specialists (ATSS) at this level is recognized as the subject matter expert in their field. All duties of an ATSS ... Operations Center Manager. Receives general program assignments from a supervisor or higher-level manager. Assignments are stated in terms of priorities, overall… more
- Veterans Affairs, Veterans Health Administration (Seattle, WA)
- …area in the advancement of the profession. The pharmacy technician will serve as a subject matter expert and key resource in the day-to-day technician duties ... pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center , etc.) Note: See Specialized Area.in the Definitions… more
- Cayuse Holdings (Olympia, WA)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more
- Veterans Affairs, Veterans Health Administration (Seattle, WA)
- …training, education, and consultation to trainees, VA staff, and community partners as a subject matter expert in specialized practice area(s). Expected to ... systems, community partners, other VA programs or locations, the National Call Center for Homeless Veterans (NCCHV), or other sources. Assess Veterans through… more