- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- The Tier 2 Technical Support Operations Analyst ...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management,...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- Robert Half Technology (Seattle, WA)
- …senior leadership Requirements + 5+ years of enterprise IT support experience ( Tier 2-3), preferably outside a call-center environment + Hands-on experience with ... Windows 10/11 and light macOS support + Proven experience supporting executives or senior leadership in high-visibility settings + Strong troubleshooting skills across endpoint devices, identity/access systems, and networking + Experience with Azure AD (Entra… more
- GovCIO (Olympia, WA)
- … to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/2 Help Desk Support for the EPA Next Generation Grant System ... request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all...analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be… more