- Amazon (Seattle, WA)
- …services in the history of AWS and a leader in the Contact Center as a Service ( CCaaS ) industry. The team is searching for an experienced CCaaS business ... development specialist to create scalable GTM strategies with our delivery and technology partners. Amazon Connect is an AI-powered customer experience solution… more
- Oracle (Olympia, WA)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, service efficiency and cost reduction. + On-time delivery of AI… more
- Deloitte (Seattle, WA)
- …drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology , and creativity to ... + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including integrations to common desktop applications… more
- Humana (Olympia, WA)
- …and Customer Service leadership to optimize spending and improve service delivery . This position requires experience with telecom contract structures, ... center and customer engagement platforms + UCaaS (Unified Communications as a Service ) + Mobility services + Enterprise carrier relationships and network resiliency… more