- Citigroup (Tampa, FL)
- The Institutional Customer Service Sr Analyst is an intermediate management-level position responsible for providing full leadership and direction of a team ... provide client resolution and support in coordination with the Customer Service team. The overall objective of...+ 5-8 years of relevant experience + Intermediate to senior level experience in a related role + Proficient… more
- Citigroup (Tampa, FL)
- The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new ... groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems + Ensure essential procedures are followed and help… more
- Molina Healthcare (Tampa, FL)
- …support of servicing members and providers. Responsible for ensuring teams deliver effective customer service for all service needs including benefits, ... service quality goals. Implements strategies to meet/exceed goals and improve customer service . * Drives process improvements to ensure performance standard… more
- Citigroup (Tampa, FL)
- **About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi ... digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to...of judgement and autonomy. + Acts as SME to senior stakeholders and /or other team members. + Appropriately… more
- Citigroup (Tampa, FL)
- …systems and authentication tools. **Preferred Skills:** * Experience managing large-scale customer Service , client authentication or fraud prevention teams. * ... * Monitor team workload and adjust resources to meet service level agreements (SLAs). * Develop and implement best...* Act as a key point of contact for senior management on callback verification trends, risk exposure, and… more
- MUFG (Tampa, FL)
- …Assist in planning, developing, implementing, and supporting new or existing Customer Relationship Management functions and complex databases to ensure data ... system integration. + Analyze marketing data and generate reports on customer information, call patterns, and demographics. + Identify data sources, construct… more