- Trustmark (Phoenix, AZ)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- AAA Northern California, Nevada & Utah (Tempe, AZ)
- …state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors. + Maintain relationships with major accounts and ... + Must follow company policies and procedures. + On call service. KNOWLEDGE AND SKILLS + Basic electrical knowledge...up to 50lbs. The physical demands described here are representative of those that must be met by an… more
- WM (Phoenix, AZ)
- **Candidates must be within a reasonable commuting distance from the Phoenix Sales Center .** **I. Job Summary** Supervises the activities of the Market Area's Inside ... of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity. + Forecasts… more