- USAA (Phoenix, AZ)
- …+ Briefs Bank President, Board of Directors, senior executives, CEO, Executive Council and senior management on member trends, reputational risks, action ... ensure a strong infrastructure exists as it relates to Bank end to end complaint handling. Defines...of service improvements, prioritization and implementation. + Coordinates with Bank Product Line Leaders and product management … more
- USAA (Phoenix, AZ)
- …Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise ... Complaint Management Policy and provides Member Service Representatives (MSRs) and...**What sets you apart:** + Strong experience in complaints management programs in a large retail bank … more