- Cognizant (Phoenix, AZ)
- …and all candidates must reside in the United States. Job Summary: As part of the Rider Support Center of Excellence, you will play a hands-on role in driving ... performance consistency, knowledge alignment, and process improvements across the rider support function. You will serve as the bridge between front-line agents… more
- Cognizant (Phoenix, AZ)
- …of Subject Matter Experts (SMEs) who will specialize in process innovation, service quality , and performance consistency across our support operations. Your role ... and lead a team of 3-4 SMEs focused on quality and rider experience. + Provide coaching...CoE Deliverables + Define and implement the roadmap for support process standardization and quality assurance across… more