- Humana (Nashville, TN)
- …part of our caring community and help us put health first** The Claims Research & Resolution Representative 2 manages claims operations that involve ... the resolution to a pending call.** The Claims Research & Resolution Representative 2 works with insurance companies, providers, members, and… more
- Intermountain Health (Nashville, TN)
- …payments to patient accounts, using both electronic and manual posting systems + Research , validate and make adjustments to payment postings. Follow up in accordance ... procedures and policies with an overall goal of account resolution + Post correspondence, zero payments, denials and any...additional items received from insurance to patient accounts + Research and follow-up on missing information, such as EOB… more
- Sedgwick (Memphis, TN)
- …to Work(R) Fortune Best Workplaces in Financial Services & Insurance Billing Representative **PRIMARY PURPOSE** : To analyze and reconcile assigned client claim ... and deliver invoice reporting packages to clients; and to identify, research , and resolve problems/issues for internal and external customers. **ESSENTIAL FUNCTIONS… more
- Mass Markets (TN)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve ... information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training… more
- Mass Markets (TN)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts,...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (TN)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve… more