- First Horizon Bank (Knoxville, TN)
- …First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. ... through Friday 8:00AM to 6:00PM with the occasional Saturday **Summary:** The Customer Solution representative will be the escalation point to solve complex problems… more
- Pegasystems (Nashville, TN)
- … Consulting team, where individual contributors drive revenue growth through intelligent customer engagement solutions . As a Senior Manager, you'll ... Senior Manager of Specialist Solutions Consulting...customer engagement engines, personalization strategies, and real-time decisioning solutions . Your role will blend coaching, commercial acumen, and… more
- Deloitte (Nashville, TN)
- …engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. ... These solutions are powered by engineering for business advantage, transforming...role ends on 11/30/2025 Work You'll Do As a Senior Consultant you will bring strong technical, functional and… more
- Lumen (Nashville, TN)
- …within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen's GTM ... The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways… more
- NTT America, Inc. (Knoxville, TN)
- …+ This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in ... and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our… more
- Deloitte (Nashville, TN)
- …engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. ... These solutions are powered by engineering for business advantage, transforming...Architect and implement end-to-end agentic systems that combine LLMs, multi- agent orchestration, enterprise data pipelines, and business applications -… more
- UNUM (Nashville, TN)
- …you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. ... consultant will be an expert in Unum's HR Connect solutions and will bring new platform solutions ...to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and… more
- Cardinal Health (Nashville, TN)
- …and ensures that special requirements are included in an order. **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is ... 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible… more
- Coinbase (Nashville, TN)
- …environment. *What you'll be doing (ie. job duties):* * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, ... expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's...EAA CX AE organization is responsible for building the customer experience platforms that streamlines the customer … more
- Cardinal Health (Nashville, TN)
- …is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are ... volume, there are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is… more
- EDB (Nashville, TN)
- …and KPIs to measure success, drive continuous improvement, and report performance to senior leadership. + ** Customer Experience:** + Transform support into a ... Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions . + Proven track record of managing… more
- CenterWell (Nashville, TN)
- …adherence. + Partner with QA, Training, and Compliance Managers to align agent performance with organizational standards. + Ensure logs are completed and submitted ... improve team compliance, quality and productivity. + Minimum three, (3) years of customer service and/or sales related experience with a demonstrated ability to meet… more
- HCA Healthcare (Nashville, TN)
- …relationships and requirements for all vendor delivered and in-house developed and implemented solutions serving the HBM service line. This manager will serve as a ... ITG stakeholders and business stakeholders to ensure adoption of existing enterprise solutions and, when necessary, bring on new enterprise scalable solutions .… more