- CenterWell (Austin, TX)
- …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
- Datavant (Austin, TX)
- …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
- RxBenefits (Houston, TX)
- …hiring! We are adding resources to the Member Services team. The Quality Excellence Team Lead will lead a team of Quality Analysts focused on improving the ... evolving business needs. In addition, the Quality Excellence Team Lead will lead a team of Mentors...staff motivated and optimize performance + Support Workforce Management ( WFM ) activities to ensure agent competency and training timelines… more
- Public Storage (Plano, TX)
- …in driving innovation, scalability, and operational excellence across voice, chat, IVR, WFM , analytics , CRM, and AI/ML platforms. As a cross-functional leader, ... + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM , Calabrio, + ** Analytics Tools** : NICE...SIP, WebRTC, and voice networking + **Understanding of data analytics , business intelligence** , and reporting tools… more
- Amazon (Austin, TX)
- …strategy, selection, catalog, inventory, pricing, capacity, and fulfillment. Program Managers lead program definition and execution of key E-Commerce workstreams in ... Program status communication * Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs. * Identifies reporting requirements and… more
- Liberty Utilities (Tyler, TX)
- …through effective vendor governance, forecasting, staffing optimization, and operational analytics . The position drives the balance between customer experience, ... (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). + Lead structured governance routines (weekly operational reviews, monthly business reviews, quarterly… more