- Lumen (Austin, TX)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Austin, TX)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Amazon (Austin, TX)
- Description We are looking for an experienced insights professional to lead the WWGS Consumer Insights team and serve as a thought leader in aiding the ... development of customer -centric, omnichannel business strategies. The ideal candidate will have...tactics that include live or virtual events, webinars, email, lead nurture programs, and CRM/sales insights -… more
- General Motors (Austin, TX)
- …solutions for global purchasing supply chain (GPSC) and our partners. As a Senior Data Engineer, you will design, build, and optimize industrialized data assets and ... and Advanced Analytics objectives. In this role within the GPSC Insights Engineering organization under the Data organization, you will deliver high-quality,… more
- Lumen (Austin, TX)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- PNC (Houston, TX)
- …valued and have an opportunity to contribute to the company's success. As a Senior Marketing Lead within PNC's Marketing organization, you will be based in ... results, in an inclusive and high-performing culture. As the Senior Marketing Lead for New Branch Marketing,...marketing, distribution, sales and product to deliver an exceptional customer experience. What you'll do: * Lead … more
- Cayuse Holdings (Austin, TX)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Kalkomey Enterprises, LLC (Austin, TX)
- …BI / visualization tools (eg Tableau, Looker) + Demonstrated ability to drive insights from product, marketing, and customer data: funnel analysis, retention, ... in Canada: Ontario What You'll Do: + Define and lead the Analytics vision and roadmap, aligning closely with...data usage. Communication and Influence - Clearly communicates data insights and recommendations to senior leadership and… more
- Coinbase (Austin, TX)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Merck (Austin, TX)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Austin, TX)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Sprinklr (TX)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...unify data, break down silos, and act on real-time insights . Today, 1,900+ enterprises and 60% of the Fortune… more
- Wells Fargo (Irving, TX)
- **About this role:** Wells Fargo is seeking a ** Senior Lead Operational Risk Officer** within Technology Risk Management. You'll provide second line oversight of ... insights and reporting on cybersecurity risk exposures to senior management, risk committees, and regulatory bodies. + Stakeholder Engagement: Collaborate… more
- Amazon (Austin, TX)
- …scale our growth. This is a unique opportunity that will allow you to lead and shape the direction of our Partner, Project Management, Billing and Revenue operations ... team. A key factor for success in this position is the ability to lead a worldwide team while thriving in a fast-paced, ambiguous, and demanding work environment.… more
- JPMorgan Chase (Plano, TX)
- …professionals and position yourself among the top echelon in site reliability. As a Senior Lead Reliability Engineer at JPMorgan Chase within the Consumer and ... and test phases, that your service level indicators are effectively measuring customer experience, and that service level objectives are defined with stakeholders… more
- Lumen (Austin, TX)
- …Architect plays a pivotal role in bridging technical strategy with customer -centric delivery. The Lifecycle Architect maintains deep engagement with customer ... Sales, Engineering, PMO Teams by providing architectural guidance throughout the customer lifecycle, This role bridges technical strategy with customer -centric… more
- Nestle (Dallas, TX)
- …innovative technologies to enhance delivery and effectiveness, using data and performance insights to continuously optimize outcomes and remain at the forefront of ... makers within Large National HME/DME and GPO accounts. * Manage complex, multi-site customer needs and develop long term strategic plans for key accounts. *… more
- Wells Fargo (Irving, TX)
- …Join Us:** + Be part of a high-impact team focused on innovation and customer experience in the auto space. + Collaborate with top talent across product, analytics, ... process improvement within Business Execution. + Interpret procedures and processes to lead and execute programs, services, and initiatives of significant scope with… more
- Brink's (Coppell, TX)
- …Sales to ensure seamless service delivery. + Data-Driven Decision-Making: Use analytics and customer insights to inform strategy and measure success. + People ... across Customer Care teams supporting large financial institutions. + Lead program and account management for Brink's largest and most complex customers.… more
- Coinbase (Austin, TX)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... facing support technology ecosystem. *What you'll be doing* * Lead multiple engineering teams building customer -facing tools...* Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights … more