- TEKsystems (Coppell, TX)
- …require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 ... years of experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of… more
- TEKsystems (Coppell, TX)
- …looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are 90% of ... the way through studies, please still apply! Job Type & Location This is a Contract position based out of Coppell, TX. Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …and issue resolutions in the helpdesk ticketing system. . Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service ... Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level ...helpdesk team. The ideal candidate will provide expert-level support to our clients, resolving the most complex issues… more
- GovCIO (Austin, TX)
- …to address performance issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for changes and ... support documents + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using...request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all… more
- GovCIO (Austin, TX)
- …to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1 /2 Help Desk Support for the EPA Next Generation Grant System + ... related training documentation + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using...request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all… more
- GovCIO (Austin, TX)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 ... required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated… more