- Wells Fargo (Irving, TX)
- …This person will build the conversational experience for our new Wells Fargo Voice Self - Service platform, using the latest AI techniques including Google ... contact center experiences + Proven use cases that include the creation of self - service voice flows including complex product and customer needs + Experience… more
- Humana (Austin, TX)
- …To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self -provided internet service of Home or Hybrid Home/Office associates must ... that are used to support Humana's members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market… more
- Molina Healthcare (Fort Worth, TX)
- …Lead pilots and proofs of concept demonstrating measurable improvements in self - service , first contact resolution (FCR), and customer satisfaction. **Operations, ... engagement ecosystem. This role oversees cloud-based technologies that power voice , video, messaging, digital identity, and contact center experiences-ensuring… more
- Amazon (Austin, TX)
- …agent assist or next best action) to answer questions or drive self - service experiences, including architecture design, model selection and integration, prompt ... (IVR or chat) solutions using at least one major conversational AI framework (eg, Rasa, Dialogflow, Lex, or Azure...AI framework (eg, Rasa, Dialogflow, Lex, or Azure Bot Service ) at enterprise scale in a contact center environment… more
- Humana (Austin, TX)
- …To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self -provided internet service of Home or Hybrid Home/Office associates must ... +5 years of experience in applied ML, with at least 3+ in conversational AI, human-in-the-loop systems, or agent UX optimization + Experience with large-scale ETL… more
- Goddard School (Spring, TX)
- …Standards for hiring (see www.bls.gov), including the following: * Ability to hear the conversational voice , with or without a hearing aid * Ability to see ... the GSI Behavior Policy * Plan and implement activities to develop children's self -esteem and social skills * Plan and implement activities to enable children's… more
- Kyndryl (Austin, TX)
- …+ Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation roadmaps ... learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration strategies (… more