- Home Depot (Austin, TX)
- …training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, ... consultation, and direction for projects outside of the Support Desk + Drives alignment and improvement across the IT...inboxes, CMS L2 phone queue) + Creates reports to help run business needs (daily, weekly, monthly metrics; customer… more
- Arup (Austin, TX)
- …of the built environment. Globally, each year we recruit hundreds of graduates to help us see things differently and solve the most complex challenges facing our ... to learn, and enjoy collaborating with a team?? + Desire to work at desk and in field?? + Understanding of energy, building envelope systems, and water system… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and practices. Manages the team while overseeing the daily operation of the Help Desk . Responsible for personnel management, including mentoring of junior team ... delivery in the company. + Keeps record of daily operations at the help desk for tracking of customer needs, services rendered and future reference. + Involved… more
- Cayuse Holdings (Austin, TX)
- **Overview** **_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$17.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality… more
- Robert Half Technology (Austin, TX)
- Description Robert Half is actively partnering with a client to identify a Help Desk Tier I contractor. This role will report onsite in Austin, TX (78721) daily ... front-line IT support by responding to inbound calls, emails, and service desk tickets. Key Responsibilities: + Provide basic support and troubleshooting, including… more
- TEKsystems (Round Rock, TX)
- …Processing * Accounts Receivable Processing * Other duties as assigned. Skills Customer service, Help desk support, Customer support, Help desk , Project ... center rep, Pmp, Windows, Service, Scrum, Troubleshooting Top Skills Details Customer service, Help desk support,Customer support, Help desk ,Project… more
- Pearson (Austin, TX)
- …and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees ... corporate staff, and customers, by handling inbound calls to the School Support Help Desk and assisting our staff and customers to evolve their understanding of… more
- Public Consulting Group (Austin, TX)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more
- GovCIO (Austin, TX)
- …The IT Technical Shift Lead is responsible for managing and leading the IT help desk team during assigned shifts. This role ensures timely and effective ... States and is fully remote. **Responsibilities** + Lead and supervise the IT help desk team during assigned shifts. + Ensure prompt response and resolution of… more
- Texas Veterans Commission (Austin, TX)
- …technical assistance and support related to computer systems, hardware, and software in a help desk setting. Employees are typically part of a multi-tiered ... help desk team. Collectively, these employees are able to take calls/emails from users; troubleshoot and manage relatively simple hardware, software, or network… more
- DR Horton, Inc. (Austin, TX)
- …various development and test application environments. The technician may also assist help desk technicians, server engineers, and network administrators with ... expertise with changing technology * . Provides third level support to the Help Desk and server admin teams * . Have knowledge and ability to troubleshoot… more
- DR Horton, Inc. (Austin, TX)
- …consults with Level II IT Technicians * Travel may be required * Is part of the Help Desk Team and may be required to answer incoming telephone calls to the ... DHIFS Help Desk *Education and/or Experience* * Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year… more
- TEKsystems (Austin, TX)
- …personnel. * Manage existing IAM infrastructure and provide Level 2/3 support. Work with help desk and other teams to troubleshoot and resolve/ fix issues and ... solutions for geographically dispersed business units, personnel and customers. This position will help manage the suite of IAM products, and work on various new and… more
- Ricoh Americas Corporation (Round Rock, TX)
- …for technical support and customer service excellence. + Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware ... success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated… more
- Amazon (Austin, TX)
- …for complex technical issues and difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion the team's value ... Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service...Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, including… more
- Fujifilm (Austin, TX)
- …+ database / library of all supporting documentation + Provide direction and guidance to Help Desk personnel in the handling and assignment of calls. + Develop ... across the Americas. We're looking for mission-driven talents eager to join us to help create, market, and support a vast portfolio of products. At Fujifilm you'll… more
- Datavant (Austin, TX)
- …according to policies, procedures and laws/regulations. + Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters. + Adheres to ... questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see… more
- Kuehne+Nagel (Austin, TX)
- …of the online application process due to a disability, please contact the Employee Services HR Help Desk at ### during the hours of 8:00am - 5:00pm EST; Monday ... environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our… more
- Deloitte (Austin, TX)
- …ranging from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full-service use case development and dashboards + As a ... face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and… more
- TEKsystems (Round Rock, TX)
- …Required Skills & Competencies + Strong customer service orientation with experience in help desk or support roles + Excellent verbal and written communication ... to close on Dec 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of… more
