- Vintage IT Services (Austin, TX)
- …security reviews, and optimization work; as well as support request escalations from our IT service desk team. Candidates must be located in Austin, but ... IT Managed Services Provider seeks a Project Manager...Be an L3/L4 escalation point of contact for our service desk . Qualifications: Must have good project… more
- Red River (Austin, TX)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... Tasks:** + Uncover opportunities for Account Executives to sell innovative offerings for IT Managed Services, Cloud, Cyber Security, Voice solutions and More. + Make… more
- Amazon (Austin, TX)
- …for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use ... will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity...required. About the team On the WorldWide Grocery Stores Service Desk Team, our mission is to… more
- Amazon (Austin, TX)
- …seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, including ... support function. - Continuously evaluate and optimize Service Desk processes and workflows to improve... IT and business stakeholders to align the Service Desk 's priorities and initiatives with the… more
- CAI (Austin, TX)
- …Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support ... proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely...and are developing a deeper technical specialization within the service desk environment. This position is hybrid… more
- GovCIO (Austin, TX)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...**Qualifications** + High School with 3 - 6 years IT support (or commensurate experience) + Active… more
- TEKsystems (Austin, TX)
- …enterprise-level IT support team in Austin! We're seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting ... Job Title: Service Desk Analyst Location: Austin, TX...Key Responsibilities: + Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and management issues. + Ability to work well under pressure. + Must be knowledgeable about service desk systems and IT tools. + Must have good judgement in ... Degree (May be substituted with equivalent experience) + HDI Support Center Team Lead Certified a plus + 3-5...plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2… more
- TEKsystems (Austin, TX)
- …OS + Office 365 + Active Directory Job Description: Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume ... are not limited to: + Phone, email, and chat support + Networking support (DNS, DHCP, TCP/IP,...Windows based devices + Solving a wide variety of IT issues as the first point of escalation for… more
- Growth Ortho (Austin, TX)
- …include scheduling procedures and office appointments, reception, bookkeeping and other clerical support duties with emphasis on customer service . This position ... b>Orthopaedic Specialists of Austin is hiring a full-time Front Desk Associate for our Registration department in Austin, TX. As a Front Desk Associate… more
- Robert Half Technology (Austin, TX)
- …front-line IT support by responding to inbound calls, emails, and service desk tickets. Key Responsibilities: + Provide basic support and ... actively partnering with a client to identify a Help Desk Tier I contractor. This role will report onsite... items. Requirements Qualifications: + 3+ years in Helpdesk/Desktop Support with excellent customer service skills +… more
- Jefferson Dental and Orthodontics (Austin, TX)
- …Do you want to be a part of our life changing team?! Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving ... also cross-trained on basic back office functions to help support the 5-star patient experience. What You'll Do +...patient experience. What You'll Do + Provide excellent customer service to patients + Be the first impression welcoming… more
- GovCIO (Austin, TX)
- …support or similar role. + Previous supervisory or leadership experience in IT support . + Strong problem-solving and analytical skills. + Excellent ... **Overview** GovCIO is hiring for a IT Technical Shift Lead (Desktop Support )....Shift Lead is responsible for managing and leading the IT help desk team during assigned shifts.… more
- DR Horton, Inc. (Austin, TX)
- …The right candidate will,with some supervision, provide user guidance and first level support of PC hardware, software, and LAN/WAN issues by assisting with problem ... to telephone calls. Remedy tickets and emails for technical support * Records all problems reported and resolutions within...type problems * When needed, consults with Level II IT Technicians * Travel may be required * Is… more
- Pearson (Austin, TX)
- …customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees to ... Service Analyst provides consistent, professional, courteous, and complete support for all school-based staff, corporate staff, and customers, by handling… more
- Ricoh Americas Corporation (Round Rock, TX)
- …for technical support and customer service excellence. + Prior experience in IT Help Desk Support , preferably with exposure to both application and ... diagnose, and resolve issues promptly. + Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues… more
- TEKsystems (Round Rock, TX)
- …& Competencies + Strong customer service orientation with experience in help desk or support roles + Excellent verbal and written communication skills + ... technical support capabilities Qualifications + Intermediate-level experience in customer service , operations, or technical support + Recent experience in… more
- R1 RCM (Austin, TX)
- …PRN (as needed), Required 48 hours a month, 24 hours on call, Support Sister Site, additional shifts available** R1 is the leading provider of technology-driven ... AI, intelligent automation, and workflow orchestration. As our **Customer Service Representative** , you'll work to help our patients...and expect the unexpected. This is not a casual desk job. + A team you can rely on.… more
- Molina Healthcare (Austin, TX)
- …and services facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered ... will oversee and manage Disaster Recovery related to the Information Technology ( IT ) organization's technology services to all customers working closely with the… more
