- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Nashville, TN)
- …handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong ... 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2...you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues,… more
- ASM Research, An Accenture Federal Services Company (Nashville, TN)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Robert Half Technology (Nashville, TN)
- …guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems. + Root Cause Analysis: ... Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support ...in a Tier 3 helpdesk or advanced technical support role is essential. + In-depth… more
- Robert Half Technology (Nashville, TN)
- …become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution. + ... is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. + Strong… more
- Oracle (Nashville, TN)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Nashville, TN)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Nashville, TN)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Nashville, TN)
- …**Responsibilities** As a Senior Principal Software Engineer / Consulting Member of Technical Staff, you will work with teams of software engineers responsible for ... engineers are also the people who can work independently and provide technical leadership to the broader organization. You should have experience developing and… more
- Oracle (Nashville, TN)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Oracle (Nashville, TN)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Nashville, TN)
- …CA Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Nashville, TN)
- …part of a team of smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you'll ... **Required Qualifications** + BS or MS degree in Computer Science or relevant technical field involving coding or equivalent practical experience + 8+ years of total… more
- Lumen (Nashville, TN)
- …medium-touch customer segments. **Work Location** WFH - any state **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...the world and shape the future. **The Role** The Support Desk Associate role provides back-office, functional support… more
- Rubrik (Nashville, TN)
- …Agency Check and Inquiries (NACI))._ **Position Risk Designation: Non-Sensitive, Moderate Risk, Tier 2 (Public Trust)** _Incumbents with access to US Government ... Sales Engineer on our Civilian/FSI Federal team to provide technical direction and business guidance to the regional sales...be required to complete Standard Form 85P and undergo Tier 2 (T2) Investigation for non-sensitive positions… more
- Pacific Northwest National Laboratory (Nashville, TN)
- …adversaries and technologies. Our experts bring a deep understanding of technical analysis, nonproliferation, risk and resilience, strategic trade controls, and ... will be asked to contribute to research and programmatic support to STA programs and will have the opportunity...mission activities. + Seek out mentoring opportunities. + Utilize technical expertise in one or more scientific, engineering, or… more
- Oracle (Nashville, TN)
- …or integrated circuit packaging; and embedded software/firmware design. It may encompass operational support at the Tier 3 level as well as product lifecycle ... our top priority of delivering optical capacity and engineering solutions to support Oracle's cloud infrastructure to provide metro optical transport solutions in … more
- Pacific Northwest National Laboratory (Nashville, TN)
- …lifecycle, from data acquisition and management to analysis and decision support . Read more about the AIDA division at https://www.pnnl.gov/ai-and-data-analytics We ... Areas:** Your internship can be in one of six technical groups. + **Math, Stats, and Data Science:** We...large, fast, distributed, and messy data into knowledge to support decision processes in operational environments on sponsor systems.… more
- GovCIO (Nashville, TN)
- …to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/ 2 Help Desk Support for the EPA Next Generation Grant System + ... orally with the project team and the client about technical and end user issues + Support ...tasks such as KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS… more
- GovCIO (Nashville, TN)
- …and oversee the following for high quality deliverables: KB updates, call fielding, or other Tier 2 activities adjacent to the NGGS application. + Support ... issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships,...orally with the project team and the client about technical and end user issues + Support … more