- Brink's (Louisville, KY)
- …practice KNOWLEDGE, SKILLS & ABILITIES: The competencies required for success in the Customer Success Agent role include: + Interpersonal Savvy - Relates ... equal opportunity to participate and grow. Job Description Job Description: As the Agent , Customer Success under the general guidance of the Supervisor, … more
- PPL Corporation (Louisville, KY)
- …and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service, grid operations, predictive maintenance, ... and digital transformation goals. + Identify high-value use cases for multi- agent systems in customer service, grid operations, predictive maintenance,… more
- GE Appliances, a Haier company (Louisville, KY)
- …and deliver scalable AI use cases that improve contact deflection, agent productivity, and customer satisfaction-including virtual agents, intelligent routing, ... and non-technical stakeholders. + Proven ability to act as a change agent -leveraging technology to drive measurable operational improvements, customer experience… more
- Anywhere Real Estate (Louisville, KY)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... friction and simplifying the transaction process. The key to success in this role is the ability to multitask,...drafting contract addendums and amendments. + Collaborate closely with agent services department, agents or other third parties to… more
- Seek Now (Louisville, KY)
- …as strong as its weakest link + Customer Advocate - you deliver excellent customer service to every homeowner, agent , and client you encounter Whom You are ... Company Story: Seek Now is a customer experience-technology company leveraging a network of professional...you understand how critical your role is to the success of our business and yours, so you show… more
- Anywhere Real Estate (Louisville, KY)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... friction and simplifying the transaction process. The key to success in this role is the ability to multitask,...timely, efficient, and accurate manner. + Collaborate closely with agent services department, agents and/or other third parties to… more
- Anywhere Real Estate (Louisville, KY)
- …: Team Supervision: Lead a team of Regional Support Leads to drive team success . This includes: + All aspects of hiring, interviewing and on-boarding + Staff ... the "knowledge expert" of a non-CES deal. + Identify customer needs and take proactive steps to maintain positive...manner + Working closely with marketing/field leadership to build agent awareness and understanding of services as well as… more
- Cognizant (Louisville, KY)
- …Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling ... including EC2, S3, Azure AD/Entra ID, and MFA architecture. + Deliver customer service excellence in unified contact center environments, using Genesys, Amazon… more
- Molina Healthcare (Louisville, KY)
- …Genesys Cloud** to deliver a **unified "single pane of glass" agent experience** , enabling efficient workflows, contextual insights, and personalized interactions. ... measurable improvements in self-service, first contact resolution (FCR), and customer satisfaction. **Operations, Engineering & Service Excellence** + Provide… more
- Eaton Corporation (Louisville, KY)
- …toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the UPS service groups. As the window to the ... electronics technicians, to drive top performance and world class customer support. At Eaton, our Critical Power Service Division...growth for technicians. + Act as sales and marketing agent in conjunction with Sales Team to ensure top… more
- Anywhere Real Estate (Louisville, KY)
- …generative content platforms, and UX best practices **Conversion &** ** Customer Experience** 1. Lead conversion rate optimization initiatives, defining testing ... priorities and success criteria including A/B testing, personalization, and funnel optimization...their life by providing access to a top-tier affiliated agent from one of Anywhere's owned and franchise brands… more
- Humana (Louisville, KY)
- …solutions and proofs-of-concept (POCs) that improve associate productivity, enhance customer engagement, and advance operational efficiency. This role will guide ... the design, development, and deployment of scalable, AI-powered solutions to automate agent workflows and improve enterprise operations. + Architect and scale AI… more
- H&R Block (Louisville, KY)
- …successful. It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... additional products and services + Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your… more