- Intuit (Atlanta, GA)
- …management within a mid-market environment.* Proven track record of successfully managing customer escalations and driving customer satisfaction.* Strong ... ○ Serve as the primary Service Delivery point of contact for high-priority customer escalations within the mid-market segment.○ Investigate, analyze, and resolve… more
- Microsoft Corporation (Atlanta, GA)
- …are passionate about cloud computing and believe that extraordinary support is critical to customer success . As a Senior Azure Advanced Customer Engineer - ... customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways...In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects,… more
- Microsoft Corporation (Atlanta, GA)
- …are passionate about cloud computing and believe that extraordinary support is critical to customer success . As a Azure Advanced Cloud Engineer 2 - Customer ... customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways...In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects,… more
- Honeywell (Atlanta, GA)
- … retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering ... customer satisfaction and loyalty + Resolve complex customer issues and escalations + Collaborate with...3+ years of proven experience in an analytical or business/ quality systems environment + Familiarity with writing user stories… more
- Renaissance (Atlanta, GA)
- …and expected outcomes. + Collaborate cross-functionally with key stakeholders (eg, Sales, Customer Success , Product) to ensure seamless service delivery. + Solve ... We are seeking a highly motivated and organized Director, Customer Support to lead our Tier 1 Customer...current processes to improve overall operational efficiency and service quality . + Develop and implement strategies to up-skill associates… more
- Celestica (Atlanta, GA)
- …all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, this role works ... global program managers or directors for a large strategic customer , or customer group. The Global Accounts...decisions will have a serious impact on the overall success of BU operations. + Directs & controls the… more
- Philips (Alpharetta, GA)
- …project teams, providing operational guidance and expert resolution of issues, managing escalations , and ensuring that customer and Philips' objectives are met. ... As the Customer Project Manager supporting Radiology Informatics, leveraging your...to optimize solutions, you will manage all aspects (budget, quality , forecasting, project team resources, etc.) of RIS/PACS Full/Cloud… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …JOB DESCRIPTION: + Emory Healthcares Priority Access Specialists play a vital role in the success of Patient Access. + This role is the link between the call center ... patient-centered, high-performing brand ambassadors focused on the delivery of excellent customer service in all patient interactions. + Assist Supervisor: Monitor… more
- AON (Alpharetta, GA)
- …comprehensible way + Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service Skills and ... comprehensible way + Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service Skills and… more
- DoorDash (Morrow, GA)
- …are customer -obsessed. You'll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order ... operated by DoorDash, offering customers fast, reliable, and high quality delivery. About the Role In this role, you'll...a safety-first culture where employees are excited to drive success , personally and for the team. You'll serve as… more
- iCIMS (Atlanta, GA)
- …forecasts, and workforce planning with company goals. + Partner with Sales, Customer Success , Relationship Management, and Finance to ensure seamless coverage ... of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy. + Lead executive-level escalations with speed and… more
- Ricoh Americas Corporation (Duluth, GA)
- …Chain, and Third-Party Lease Vendors-this role ensures timely, accurate processing of customer orders from booking through billing and funding. A strong focus on ... customer service, attention to detail, and cross-functional communication is...order processing. + Complete orders per Ricoh policies and quality standards. + Coordinate with Sales to resolve order… more
- Acxiom (Atlanta, GA)
- …to be able to identify and recommend specific solutions to achieve customer 's desired objectives and outcomes. Holds direct responsibility for identifying growth ... use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including… more
- Acxiom (Atlanta, GA)
- …Enterprise. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- JPMorgan Chase (Atlanta, GA)
- …on best practices to service all customers; monitor and manage agent errors, escalations , and customer exceptions, and update the information in a database ... external customers and all departments to result in increased quality and customer service levels **Required qualifications,...to our global workforce are directly linked to our success . We are an equal opportunity employer and place… more
- PNC (Atlanta, GA)
- …feel respected, valued and have an opportunity to contribute to the company's success . As a Loan Support Analyst Senior within PNC's Midland organization, you will ... and any further action required. Lastly, you will be responsible for performing quality control reviews on relevant testing that requires any action to be taken.… more
- NTT America, Inc. (Atlanta, GA)
- …client. * Ensure adherence to contractual commitments. * Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. * ... project mitigation plans for yellow or red deliverables. * Conduct Customer Governance meetings. * Manage Outage/Escalation/Missed SLA incidents. * Implement and… more
- PNC (Atlanta, GA)
- …feel respected, valued and have an opportunity to contribute to the company's success . As an Operations Work Lead within PNC's AR Advantage Operations Group, you ... and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties… more
- Fujifilm (Atlanta, GA)
- …notice overnight travel, based on the needs of the business, to work on customer systems. + Adheres to the Company's quality and regulatory compliance ... requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance… more
- CBRE (Atlanta, GA)
- …accounts payable and receivable, audit services, landlord repairs and maintenance escalations , and inquiries for lease enforcement. **What You'll Do:** + Compare ... are consistent with CBRE RISE values. + Impact the quality of own work and the work of others...skills with an inquisitive mindset. + Strong written communication, customer service and critical thinking skills. **Why CBRE?** When… more