- Somatus (Mclean, VA)
- …and mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and ... Drive the delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications, and return-to-… more
- NuAxis Innovations (Washington, DC)
- …Summary** The Help Desk Manager oversees the daily operations of the WMATA IT Service Desk , providing leadership, direction, and technical support to ... walk-up counter, etc.). + Leadership & Team Development + Lead , coach, and mentor Service Desk...+ 3-5 years of experience managing or supervising an IT Service Desk or technical… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation...field. + 5+ years of experience in managed services, IT service delivery, or client-facing operations roles.… more
- Red River (Falls Church, VA)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... Tasks:** + Uncover opportunities for Account Executives to sell innovative offerings for IT Managed Services, Cloud, Cyber Security, Voice solutions and More. + Make… more
- Jobleads-US (Washington, DC)
- …at the Client location in Washington DC Metropolitan Area . ITility is a Service -Disabled Veteran Owned Business with a passion to equip our nation's armed forces ... platforms. Collaborate with the Workforce Management and HRIS Team Lead , Human Resources (HR) Manager and host client human...goals. Build strong and collaborative relationships with HR system, IT peers and IC Leaders and stakeholders to help… more
- Commvault (Washington, DC)
- …and customer satisfaction on a long-term multi-quarter basis. This individual may lead a cross-functional sales team and is responsible for creating sales campaigns ... history of success in selling complex software platforms (vs. IT component or narrow focused tools) and should have...+ Coordinate the involvement of company personnel, including support, service , and management resources, in order to meet account… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...root causes. + Collaborate with the team and team lead to keep knowledge base articles (KBAs) accurate and… more
- System One (Arlington, VA)
- …an IT support team, onsite at a federal client site. The IT Service Desk Tower Lead will oversee the day-to-day operations of the service desk ... Job Title: Service Desk Tower Lead ...Job Title: Service Desk Tower Lead Location: Arlington, VA...Desk + At least 5 years in an IT outsourcing environment to manage Contractor Personnel performance of… more
- TekSynap (Springfield, VA)
- …and problem-solving aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- CACI International (Sterling, VA)
- Service Desk Shift Lead ...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our Customs… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... proper use of hardware and software **Qualifications** + Bachelor's with 8+ years of IT Service Desk support experience (or commensurate experience) +… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …more complex technical issues to senior-level technicians. + Work under the direction of the local Service Desk Lead as part of an integrated service ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...* Experience: Minimum of 3 to 5 years in IT support or related help desk environments… more
- Link Solutions Inc (Adelphi, MD)
- …and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and manage ... Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per… more
- Spectrum Comm Inc (Falls Church, VA)
- …supervises day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and ... service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service ...end-user devices. + Serve as a liaison with enterprise-level IT teams for escalated issues or specialized support needs.… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to...+ Provides support for implementation, troubleshooting, and maintenance of IT systems. + Provides second-level problem identification, diagnosis, and… more
- ManTech (Chantilly, VA)
- …Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include file ... **MANTECH** seeks a motivated, career and customer-oriented ** Lead IT Systems Administrator** to join...with Windows and Linux operating systems. + Experience providing help- desk end-user support for common desktop and server issues.… more
- TekSynap (Silver Spring, MD)
- …ofmanagement. + Knowledge of industry accepted standards and best practices related to IT Service Desk operations + Adaptability toshiftingpriorities in a ... Service Delivery Division within NOAA witha Service Desk , Infrastructure Management,Security Support Services, IT Inventory Services, SharePoint Support,… more
