- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... (KPIs) and take appropriate actions to address any deviations. Service Improvement Initiatives: + Lead and facilitate...address any deviations. Service Improvement Initiatives: + Lead and facilitate continual service improvement (CSI)… more
- Jobleads-US (Washington, DC)
- Overview ITility is seeking an experienced, results-oriented Human Resource Team Lead for Learning, Development and Compliance functions to support the Human ... the Client location in Washington DC Metropolitan Area . ITility is a Service -Disabled Veteran Owned Business with a passion to equip our nation's Intelligence… more
- Red River (Falls Church, VA)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... leads and develop pipeline + Live and breathe Outreach for lead and opportunity management **Minimum Education/Certification/Experience Requirements:** + Entry Level… more
- Epsilon, Inc (Alexandria, VA)
- **Technical Lead ** **Epsilon is now part of AMERICAN SYSTEMS!** We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, we're combining our ... based on business needs. **An average day:** As Technical Lead , you will serve as the primary technical resource...incident documentation is required + Address urgent requests for service and assume the duties of any team member… more
- Jobleads-US (Washington, DC)
- …Client location in Washington DC Metropolitan Area . ITility is a Service -Disabled Veteran-Owned Business with a passion to equip our nation's Intelligence Community ... goals. Collaborate with the Learning, Development & Compliance Team Lead , Human Resources (HR) Manager and host client human...an office setting. Prolonged periods of sitting at a desk and working on a computer. While performing the… more
- Jobleads-US (Washington, DC)
- …at the Client location in Washington DC Metropolitan Area . ITility is a Service -Disabled Veteran Owned Business with a passion to equip our nation's armed forces ... platforms. Collaborate with the Workforce Management and HRIS Team Lead , Human Resources (HR) Manager and host client human...an office setting. Prolonged periods of sitting at a desk and working on a computer. While performing the… more
- Jobleads-US (Washington, DC)
- …with MPD as required. Reports safety concerns, fire hazards and protective service violations. Escorts staff and visitors to parking garage and other hospital ... Center and proficiently operate telephone system. Staff the reception desk and assist visitors in a professional manner. Attends...emergency codes. Other job duties May serve as the Lead Officer in the absence of the Shift Supervisor.… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... liaison for assigned clients, maintaining clear, proactive communication on service performance and priorities. + Lead governance...against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
- Dentons US LLP (Washington, DC)
- …classes, reserving facilities, and maintaining evaluations. + Support other IT teams such as Service Desk and Applications groups as needed. + Partner with HR ... timely delivery of training programs. + Provide regular updates to the Service Delivery Manager on program implementation, milestones, and resource issues. +… more
- Epsilon, Inc (Washington, DC)
- …technology platforms and will work under the direction of the Senior Wi-Fi Team Lead to design and support network strategies to meet project needs. You will ... components and provide top level (Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist in managing a Cisco… more
- Commvault (Washington, DC)
- …and customer satisfaction on a long-term multi-quarter basis. This individual may lead a cross-functional sales team and is responsible for creating sales campaigns ... leadership. + Coordinate the involvement of company personnel, including support, service , and management resources, in order to meet account performance objectives… more
- US Navy (Washington, DC)
- …that specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in ... Master-at-Arms you may: Provide security and physical protection for service members Train fellow Sailors in security and shore...of environments. Though sometimes you may work behind a desk , you will often be out interacting with the… more
- Washington Metropolitan Area Transit Authority (Alexandria, VA)
- …function, managing large amounts of information while providing high quality service to colleagues or customers **Medical Group** Ability to complete satisfactorily ... work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire,...related directives and SOP's. + May participate in and lead on-the-job training program activities as required. + Significantly… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...root causes. + Collaborate with the team and team lead to keep knowledge base articles (KBAs) accurate and… more
- Epsilon, Inc (Manassas, VA)
- …partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services, ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...surveillance system data to identify and mitigate threats. + Lead routine and unannounced inspections of the facility to… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- System One (Arlington, VA)
- Job Title: Service Desk Tower Lead Location: Arlington, VA On-Site - Federal Client Public Trust Clearance Required 6 Month Contract to Hire Hourly Rate: ... available ALTA IT Services has a 6-month contract to hire opening for a Service Desk Tower Lead to lead an IT support team, onsite at a federal client… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
