- AIG (Jeffersonville, IN)
- …level of service for both internal and external customers. As a contributor at AIG, the Tier 2 Ops Specialist are who our clients rely on to find an expedited ... customers througha diversified, multi-channel distribution network. Position Overview: The T2 Operations Support Specialist will work directly with Apple … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install ... routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional… more
- Zones LLC (Boston, MA)
- …and utilizing the highest certification levels from key partners, including Microsoft, Apple , Cisco, Lenovo, Adobe, and more, Zones has mastered the science of ... key role in maintaining a secure, efficient, and user-friendly Apple ecosystem. What you'll do as the L3 Mac...resolve escalated technical issues from Level 1 and Level 2 support teams. * Manage and deploy macOS updates,… more
- GovCIO (Washington, DC)
- …servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help ... experience in working with executive level staff **Qualifications** Bachelor's with 2 -5 years (or commensurate experience) + Bachelor's Degree in computer science,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all ... related systems. **Preferred Qualifications:** 1. Moderate Knowledge of Dell, Apple , HP and Ricoh hardware is desirable. 2...Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position… more
- TEKsystems (New Haven, CT)
- …tools. Some network troubleshooting and backup restoring as well, mail email is outlook. Tier 1 and 2 troubleshooting. Must haves are a Bachelor's degree, Exp ... is a junior level service desk role requiring 6 months- 2 years of technical phone support experience. Resumes will...Linux. Must have an A+, Network+, Microsoft, Dell, or Apple cert. Must be QUALITY, good customer presence, great… more
- Zones LLC (Boston, MA)
- …and utilizing the highest certification levels from key partners, including Microsoft, Apple , Cisco, Lenovo, Adobe, and more, Zones has mastered the science of ... site. The IT Help Desk Technician will provide Level 1- 2 support to customer's end-users. This position will provide...Mass client via telephone, chat and email support + Tier 1 support including triage and basic troubleshooting. Technicians… more
- Children's Mercy Kansas City (Kansas City, MO)
- …work, demonstrating leadership. + Provides guidance and expertise to team members around Tier 2 technical support for a comprehensive set of endpoints, including ... Endpoint Support serves as the operational team lead and oversees day-to-day operations , analyzing and reviewing the department's workload. Senior Analyst serves as… more
- Zones LLC (Redmond, WA)
- …and utilizing the highest certification levels from key partners, including Microsoft, Apple , Cisco, Lenovo, Adobe, and more, Zones has mastered the science of ... We are looking for an experienced and skilled Level 2 AV Engineer to join our team, providing advanced...issues that cannot be resolved at the Level 1 tier . Documentation & Reporting: + Maintain accurate documentation of… more
- NuAxis Innovations (Falls Church, VA)
- …to support a high-impact federal mission while gaining experience in enterprise-level IT operations . **Key Responsibilities** . Provide Tier 1 IT support for ... to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues,...email, and in-person support channels. . Support and troubleshoot Apple iPads, iPhones, and Android mobile devices. . Install,… more
- TAD PGS, Inc. (Laurel, MD)
- …least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level ... of staff; + Are willing and able to support operations and work necessary hours to complete critical work...a Bachelor's degree in an IT-related field. + Have 2 + years' experience in a call center environment and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 /3 in-person support position is responsible for all aspects ... including but not limited to: **Primary Responsibilities:** **1. Responsible for Level 2 .5 or 3 support providing advanced support. Acts in a supervisory function… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …+ Provide technical assistance to customers to minimize disruptions of computer operations . + Research, evaluate, implement fixes, and provide feedback on one-time ... to device setup, user training, troubleshooting, and software repairs of Apple and Android devices. **Qualifications** + Active DOD Secret security clearance.… more
- Parsons Corporation (Fort Bragg, NC)
- …reassignments + Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise ... will perform network and system administration support, trusted agent (TA) operations , end-user support, asset and device management, communications security and… more
- J&J Family of Companies (St. Louis, MO)
- …Surgery for resources to meet facility needs. + Examine contract issues, (ie, tier change proposals) and based upon financial analysis, arrive at the best ... RSM will also have excellent computer skills with Microsoft Office and Apple applications. **Qualifications:** + Bachelor's Degree (or equivalent) in an applicable… more
- TAD PGS, Inc. (Laurel, MD)
- …vehicles as necessary. Basic Hiring Criteria : + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Possess a valid state of residence ... to work with all levels of staff. + Are willing and able to support operations and work necessary hours to complete critical tasks and/or troubleshooting and work in… more
- GovCIO (Essex Junction, VT)
- …+ Wireless Services + Assist users with mobile communication devices. + Provide tier 2 support, including but not limited to hardware troubleshooting, OS ... and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order… more
- Lithia & Driveway (Las Vegas, NV)
- …will be highly valuable at every level of this position. What You'll Do: + Provide Tier 2 / advanced technical support for Lithia & Driveway stores companywide + ... accordance with applicable pay equity and transparency laws. The Technology Service Operations group utilizes ITIL methodologies, which is the concept of IT… more
- Zones LLC (Auburn, WA)
- …and utilizing the highest certification levels from key partners, including Microsoft, Apple , Cisco, Lenovo, Adobe, and more, Zones has mastered the science of ... minimum 5 years of human resources experience required and 2 + years' working with senior leaders at the vice...a comprehensive Benefits package While we're committed to providing top- tier solutions, we're just as committed to supporting our… more