- ICF (Reston, VA)
- …insights for our client, while also discovering and eventually validating AI-driven solutions to CX and service challenges. As a UX/ CX Researcher, you have a ... the vision and strategy established by project leadership in alignment with business objectives + Collaborate to form questions, hypotheses, and methods to… more
- Nestle (New York, NY)
- …for your development and growth. Join us! **Job Description:** The Senior Data Analyst (Customer & Marketplace) will be responsible for providing Direct to Consumer ... to improve our DTC offerings. This role will partner with the Customer Analytics ( CX ) team and the Senior Manager of Customer Analytics to continuously improve the… more
- Insight Global (Stamford, CT)
- Job Description Day-to-Day A Fortune 100 client is looking for a Business Analyst to sit in Stamford, CT. This person will be joining the Chat IVA team, which is ... messaging channel (IVA team) focuses both on Chat bot ( CX ) and agent user experience, and the team is...call, etc. to change to enhance customer experience. This business analyst will need to be able… more
- Amazon (New York, NY)
- …are continuously pushing the boundaries of the e-commerce experience. We are seeking a Business Analyst for our Product, Programs, and Analytics (PPA) team. The ... Track, monitor and communicate performance to productivity, defect elimination, CX and variable OpEx performance at an organizational and...new operations A day in the life The VIT Business Analyst will work closely with our… more
- Liberty Latin America (San Juan, PR)
- …generate actionable insights based on trends. + Perform statistical analysis to correlate business /operational KPIs with NPS and CX outcomes + Analyze customer ... based on trends. + Perform statistical analysis to correlate business /operational KPIs with NPS and CX outcomes...to correlate business /operational KPIs with NPS and CX outcomes + Analyze customer satisfaction data to extrapolate… more
- Meta (New York, NY)
- **Summary:** The Reality Labs Customer Experience ( CX ) team at Meta is focused on improving customer experiences across the end-to-end customer journey. As the ... Customer Experience Analyst at Reality Labs, you will be part of...the power of customer insights to drive and influence business improvements and bolster customer centric decision-making across the… more
- Verint Systems, Inc. (Columbus, OH)
- …Learn more at www.verint.com . **Overview of Job Function:** The Analyst Relations Specialist will join a fast-paced, results-focused team with responsibilities ... research firms that aid the success of Verint's Open CCaaS Platform and CX Automation solutions. Collaborate with these industry influencers and Verint's product and… more
- HighPoint (Chantilly, VA)
- Business Analyst HighPoint's professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The role of ... Business Analyst contributes to HighPoint by developing...choice. HighPoint helps government agencies elevate the citizen experience ( CX ) by improving the touchpoints through which citizens interact… more
- Cognosante (Washington, DC)
- …to make a difference?** **What is the position?** Assist our client as a Business Process Analyst in their Reimbursable Management Division, gain knowledge and ... public services and programs. Our multi-faceted technology and customer experience ( CX ) solutions achieve program outcomes, solve critical challenges and create… more
- Motion Recruitment Partners (San Francisco, CA)
- Compliance Analyst San Francisco, California **100% Remote** Contract $36.67/hr - $36.67/hr Our large crypto company is looking for a contract Compliance Analyst ... levels and provide investigation notes and observations to the CX Legal Team once needed. **Contract Duration:** 6-Months **Required...work in a defined shift, as required by the business . **Desired Skills & Experience** + Crypto - Crypto… more
- Verint Systems, Inc. (Columbus, OH)
- …of Job Function:** Verint Systems, Inc. is looking for a Pricing Intelligence Analyst responsible for supporting business analytics and pricing intelligence. The ... every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We… more
- Verint Systems, Inc. (Columbus, OH)
- …of Job Function:** Verint Systems, Inc. is looking for a Pricing Operations Analyst responsible for supporting business analytics and pricing operations. The ... every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We… more
- NuAxis Innovations (Reston, VA)
- **Call Center Analyst - HR Desk** Location **Reston, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... customer experience ( CX ) the center of every government solution.** **Technology is...are currently seeking a talented and motivated **Call Center Analyst - HR Desk** for a Full-Time position. **Job… more
- Mass Markets (FL)
- POSITION OVERVIEW MCI is a dynamic and rapidly growing business process outsourcing company dedicated to innovation and excellence. As a leader in our field, we are ... We are currently looking for a talented and motivated Mergers and Acquisitions Analyst /Specialist to join our high-performing team. The Ideal candidate should have a… more
- BlackRock (Atlanta, GA)
- …of investors worldwide! **About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients to do business ... orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, **Wealth** , differentiated capability for both Whole… more
- HighPoint (Philadelphia, PA)
- Software Integration Analyst HighPoint's professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The ... role of Software/Integration Analyst contributes to HighPoint by implementing technical solutions in...+ Conduct Backlog Refinement meetings. + Interact directly with business owners/subject matter experts to interpret business … more
- Kelly Services (Dallas, TX)
- The **Order Management Analyst ** responsible for **E2E order to cash processes** to maximize customer service levels and optimize cost to serve. This role is ... on the ability to establish, develop and maintain successful business relationships with our Global Business Services...+ Collaborating with Customer Success (Dana, Vance, Jet - Cx ; Kimberly Self - Rx & Ax) regarding On-time… more
- PNC (Phoenix, AZ)
- …an opportunity to contribute to the company's success. As a Loan Closing Analyst within PNC's Indirect Auto Onboarding organization, you will be based in Phoenix, ... department on projects and initiatives. + Partners with internal and/or external business partners to route communications, documents or other action items to… more
- Spectrum (Charlotte, NC)
- …to give customers the help they need without human intervention. Our CX and customer service innovation helps deliver the exceptional services and experiences ... BE PART OF THE CONNECTION As a Senior NLP AND Machine Learning Analyst , you'll support customer experience requirements, process design, system changes, testing, and… more
- Cognosante (Falls Church, VA)
- …public services and programs. Our multi-faceted technology and customer experience ( CX ) solutions achieve program outcomes, solve critical challenges and create ... a plumber or automobile mechanic). **What is the position?** The Program Analyst performs a variety of project administration support services involving data review,… more