- Sallie Mae (Newton, MA)
- …+ Co-manage Sallie's vibrant research community, fueling high-priority business initiatives with consumer feedback and insights + Design and lead research ... your strategy muscles? We're looking for a **Manager of Consumer Insights** to join a small but mighty team...confidence across our organization by helping colleagues in brand, UX/ CX , product, marketing, digital, and operations teams gain a… more
- Home Depot (Atlanta, GA)
- **Position Purpose:** As a trusted member of our Customer Experience ( CX ) team, the Senior Analyst Consumer Insights will be working on a cutting-edge Customer ... stakeholders connect with their customers and drive improvements that lead to customer delight. The Sr Analyst will work...**Direct Manager/Direct Reports:** + Position reports to Sr Manager, Consumer Insights + This position has 0 direct reports… more
- Coinbase (Nashville, TN)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on...hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Coinbase (Albany, NY)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- Coinbase (Salem, OR)
- …be doing (ie. job duties):* * Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership. ... responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director...and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end… more
- JPMorgan Chase (Jersey City, NJ)
- …teams to deliver high-quality products that exceed customer expectations. As the CX Technologist Lead within the Commercialization team, you will execute ... As a Product Associate, CX Technologist in Merchant Services Commercialization, you are...cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic… more
- NBC Universal (Universal City, CA)
- …television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including ... The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios… more
- Coinbase (Carson City, NV)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Sumitomo Pharma (Concord, NH)
- …**,** ** Consumer Marketing** . This person will help develop the patient/ consumer strategy and lead tactical execution of marketing initiatives for the ... agency partners. **Job** **Duties** **and** **Responsibilities** + Plan and develop patient/ consumer content, working cross functionally to ensure an integrated and… more
- Coinbase (Columbus, OH)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- The Walt Disney Company (Santa Monica, CA)
- … (DTC) experience through strategic hard work and determination. **Job Summary:** The AI Program & Product Lead will drive the coordination and execution of AI ... Disney Direct to Consumer (DTC) includes premium streaming services with Hulu,...the Viewer Experience (VX) organization. This hybrid role combines program management rigor with product management vision-overseeing the VX… more
- Coinbase (Charlotte, NC)
- …comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Lead Analyst, Compliance EDD Operations within the CX Compliance ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Capital One (Mclean, VA)
- …our digital experience over time** **As Sr Director on the CXF team, you will lead the CX Optimization & Governance team, chartered to optimize and maintain a ... experience across our flagship app and website. You will lead the vision, strategy, and roadmap to deliver intelligent,...spanning engagement and business value** + **Establishing an Enterprise-wide CX governance and sentiment program for our… more
- PNC (Pittsburgh, PA)
- …respected, valued and have an opportunity to contribute to the company's success. As a Lead Teller within PNC's Lead Teller organization, you will be based in ... position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience ( CX ), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales… more
- Coinbase (Charlotte, NC)
- …Update processes and improve feedback loops and communications channels. * Coordinate with CX Programs to contribute to and lead projects to improve processes ... in support of Coinbase's BSA/AML regulatory compliance policies and program including investigating automated alerts from our transaction monitoring systems,… more
- Wayfair (Boston, MA)
- …briefs ensuring a consistent and resonant customer experience across touchpoints. + Lead outbound engagement with stakeholders to build and maintain a commercial ... recommend customer experience opportunities (eg, custom upholstery) that strengthen program adoption and brand perception. + Develop sub-brand architecture, ensuring… more
- Meta (Burlingame, CA)
- …in the world. We develop the vision for next-generation creative advertising, consumer brand content and experiences for Meta, Facebook, Instagram, WhatsApp and our ... globe due to the scale of our products.Creative X Program Managers are a team of strategic leaders who...a team of strategic leaders who work closely with CX , Marketing and Product to plan and manage brand… more
- Coinbase (Charlotte, NC)
- …As the leader of the analytics engineering team, you're going to: * *Build and lead the team: *Hire, mentor, and grow a team of analytics engineers who will work ... closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling initiatives: *Architect our core data models. Provide… more
- Brookfield Properties (Houston, TX)
- …teams would use that to support our customers through their homebuying journey. + Lead CX strategy across departments to support, review and analyze data ... lead management to ensure compliance with point-of-sale disclosures, consumer compliance requirements, legal documentation, and contractual paperwork. + Oversee… more
- Coinbase (Jefferson City, MO)
- …managing large-scale, cross-functional product development efforts. Our mission is to lead complex, strategic initiatives to accelerate and improve product execution ... internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives *… more
