- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Mesilla, NM)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Bank OZK (Alpharetta, GA)
- …experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or ... OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for...refining quality monitoring programs in our Bank's call center locations to ensure our customer… more
- Bank OZK (Alpharetta, GA)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- WSP USA (Costa Mesa, CA)
- …or related field (or 3 equivalent years of experience). + Work experience in quality assurance /auditing, call center , or customer service preferred. ... WSP is currently initiating a search for a ** Quality Assurance Supervisor** to support our...in reviewing data. + Proficiency with QA software tools, call recording platforms, and reporting systems. + Ability to… more
- Aspirus Ironwood Hospital (Wausau, WI)
- …Single. Day. Aspirus Health in Wausau, WI is seeking a SUPERVISOR- QUALITY ASSURANCE to join our PATIENT SERVICE CENTER team! Under the general direction of ... the Manager - Patient Service Center , the Supervisor - Quality ...required. + Three years' experience in ambulatory operations or call center required + Two years of… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Good Samaritan (Sioux Falls, SD)
- … (CPHQ) or medical coding certification preferred, but not required. Quality improvement/ assurance personnel with nursing backgrounds can maintain their ... housing and services to seniors with a commitment to quality care and service in a Christian environment.** **Facility:**...an accommodation for help with your online application, please call ### or send an email to ###@sanfordhealth.org .… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Natural Gas Delivery Company in the region. Become part of the PGW Team! **Supervisor, Quality Assurance ** The Quality Assurance Supervisor is expected ... to deliver on the essential work of the Quality Assurance unit by working in partnership...The QA Supervisor may be assigned to assist the Call Center operations with supervising. **Responsibilities** +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Prime Healthcare (Weslaco, TX)
- …Connect With Us! (https://careers-primehealthcare.icims.com/jobs/236064/ quality - assurance -coordinator rn/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336024306) ... Overview QUALITY ASSURANCE RN COORDINATOR We are...of dedicated professionals committed to our core values of quality , compassion, and community! Knapp Medical Center ,… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to...onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient… more
- University of Utah (Salt Lake City, UT)
- …**Responsibilities** **Essential Functions:** * Quality assurance and quality control of reading center operations. Ensure compliance with protocols, ... Date** 01/07/2026 **Requisition Number** PRN43973B **Job Title** Clinical Research Quality Assurance Management **Working Title** Associate Director, Clinical… more
- UPMC (Pittsburgh, PA)
- UPMC Health Plan has an exciting opportunity for a Quality Assurance Coordinator in the Medicare Sales Support department. This is a full time position working ... and mitigating risks by reviewing interactions between our staff and customers through quality assurance and operational integrity assessments. It does this by… more
- Amazon (Seattle, WA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... Monitor incident response activities across all team members, ensuring quality service delivery and stepping in when needed to...of high-volume, high-intensity environment such as a security operations center , event security, call center ,… more
- Integra Partners (Troy, MI)
- …QUALIFICATIONS: + Minimum of 1 year of experience performing Quality Assurance in a call center or other production-oriented service ... The Quality Assurance Analyst is responsible for monitoring and documenting production quality in support of the departmental goals and initiatives. The … more
- Emerson (Mansfield, MA)
- If you are an experienced Quality Assurance professional who enjoys collaborating cross functionally to get the job done, we have a great opportunity for you! ... The Quality Assurance Engineer at Emerson is part...as vibrant community events and concerts at the Xfinity Center , a popular outdoor entertainment venue, as well as… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION... Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the quality assurance and performance monitoring functions for… more
- AAA Mid Atlantic (Wilmington, DE)
- AAA Club Alliance is seeking a Quality Assurance Specialist to join our team. This position can be based at our offices located in Wilmington, DE, Lexington, KY, ... Tuesday, Wednesday, and Thursday. The primary duties of the Quality Assurance Specialist are: + Collects and...Able to scrub and organize data for analysis. Monitors call content for technical knowledge and customer service. +… more