- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- Intuit (Mountain View, CA)
- …a scalable Quality Center of Excellence. **Responsibilities** **(Must have Quality Assurance Management experience supporting Call Center Sales ... **Overview** The Quality Assurance Manager is an individual...Center of Excellence. **Qualifications** + Proven experience in Quality Assurance leadership, with strong focus on… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Cedars-Sinai (Los Angeles, CA)
- …working in a call /contact center is strongly preferred. + Prior quality assurance or call monitoring experience within healthcare, customer service, ... 12876 **Working Title** : Admissions Team Lead - Patient Access Contact Center - Quality Assurance Team (Full-Time, Hybrid, Days) **Department** : CSRC Sched… more
- Bank OZK (Little Rock, AR)
- …experience; required. + Minimum of three (3) years of work experience quality assurance within a call center environment, preferably in the banking or ... OZK benefits (https://careers.ozk.com/benefits) . Job Purpose & Scope The Quality Assurance (QA) Manager is responsible for...refining quality monitoring programs in our Bank's call center locations to ensure our customer… more
- Bank OZK (Little Rock, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Good Samaritan (Sioux Falls, SD)
- … (CPHQ) or medical coding certification preferred, but not required. Quality improvement/ assurance personnel with nursing backgrounds can maintain their ... housing and services to seniors with a commitment to quality care and service in a Christian environment.** **Facility:**...an accommodation for help with your online application, please call ### or send an email to ###@sanfordhealth.org .… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Natural Gas Delivery Company in the region. Become part of the PGW Team! **Supervisor, Quality Assurance ** The Quality Assurance Supervisor is expected ... to deliver on the essential work of the Quality Assurance unit by working in partnership...The QA Supervisor may be assigned to assist the Call Center operations with supervising. **Responsibilities** +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- MyFlorida (Tallahassee, FL)
- QUALITY ASSURANCE RETIREMENT SPECIALIST - 72002460...for calls monitored as 100%. + Assists with Contact Center call queue coverage as needed. + ... . Requisition No: 865276 Agency: Management Services Working Title: QUALITY ASSURANCE RETIREMENT SPECIALIST - 72002460 Pay Plan:… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **43081BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- Amazon (Arlington, VA)
- …talented, bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right ... of written products and communications, including the editing and quality management of all written products. * Understand and...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …pertinent documents. + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via MHS-GENESIS. + ... Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to...onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient… more
- Emerson (Mansfield, MA)
- If you are an experienced Quality Assurance professional who enjoys collaborating cross functionally to get the job done, we have a great opportunity for you! ... The Quality Assurance Engineer at Emerson is part...as vibrant community events and concerts at the Xfinity Center , a popular outdoor entertainment venue, as well as… more
- Air National Guard Units (Milwaukee, WI)
- …TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a QUALITY ASSURANCE SPECIALIST-Title 5, Position Description Number T58017P1 and is part ... contractor's work performance through personal inspections and engaging assigned Quality Assurance Specialists. Ensures the provision of...by visiting a VA Regional Office, contacting a VA call center or online. NOTE: Active Duty… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION... Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the quality assurance and performance monitoring functions for… more