- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80484, 80485, 80486 Occupational Category Other Professional ... State Department of Health employee with permanent or contingent-permanent status as a Call Center Quality Assurance Specialist 2, Grade 23.OR: New York… more
- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training ... or near Loveland, CO** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- Penn Medicine (Radnor, PA)
- …to correct system issues and problems that impact services provided by the Call Center . + Conduct Quality Assurance telephone call assessments and ... our future each day. Are you living your life's work? Job Title: OB/GYN Call Center Supervisor Department: OB/GYN Location: Penn Medicine Radnor- 145 King of… more
- Bank OZK (Little Rock, AR)
- Quality Assurance Specialist- Call Center + Job ID: 14009 + Functional Area: Call Center + Position Type: Full-Time Regular + Experience Required: ... initial recommendations for agent supervisor or call center management review. + Performs quality related...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Bank OZK is… more
- TEKsystems (Thousand Oaks, CA)
- …should have excellent knowledge of call center procedures and expertise in quality assurance . Ultimately, a top-notch call center trainer should ... for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep… more
- Commonwealth Care Alliance (Boston, MA)
- …responsible for independent quality reviews of medical claims, and evaluating Call Center activities for compliance with policies and Standard Operating ... experience healthcare claims payor experience, enrollment experience and/or Call Center experience **Desired Experience:** + Experience with quality … more
- Regions Bank (Hattiesburg, MS)
- …year of call center experience **Preferences** + Previous quality assurance or business-specific customer service experience **Skills and Competencies** ... + Reviews active and/or recorded interactions to assess overall call quality which includes soft skills, accuracy of information and compliance… more
- Serco (VA)
- **Position Description** Looking for a career where you can make a difference every day?The Call Team Quality Assurance Specialist Team is a dynamic team, ... workers and retirees hard earned pension benefits. **As a Call Team Quality Assurance Specialist,...+ At least three (3) years of experience performing quality assurance , Customer Contact Center … more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Veeva Quality Assurance Specialist (Abramson Cancer Center ) Job Profile Title ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Regulatory Affairs Office seeks a full-time Regulatory Affairs Veeva Quality Assurance Specialist to participate in the… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analysis will work within the… more
- Woodforest National Bank (The Woodlands, TX)
- …the coordination and facilitation of call calibration sessions for call center staff. Key Responsibilities: . As a Quality Assurance Specialist I, ... Qualifications/Experience: . 1 years' experience providing quality assurance analysis in a similar contact center ...Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of… more
- AON (Alpharetta, GA)
- Quality Assurance -Sr. Analyst As part of an...be tested on site for proficiency. + Knowledge of Call Center , related Quality and related ... by focusing on the development and support of our Quality Assurance as well as functional areas...be tested on site for proficiency. + Knowledge of Call Center , related Quality and… more
- Commonwealth Care Alliance (Boston, MA)
- …Controls Assurance programs, activities and reviews, including claims reviews; call center and digital communications reviews; Medicare Risk Adjustment, HCC, ... + Designs, builds, develops, assesses, and adapts clear and effective Quality Assurance and controls monitoring, audits/reviews, testing, reporting, and… more
- Commonwealth Care Alliance (Boston, MA)
- …Controls Assurance programs, activities and reviews, including claims reviews; call center and digital communications reviews; Medicare Risk Adjustment, HCC, ... + Designs, builds, develops, assesses, and adapts clear and effective Quality Assurance and controls monitoring, audits/reviews, testing, reporting, and… more
- Olympus Corporation of the Americas (Westborough, MA)
- …values by staying **True to Life.** **Job Description** The Sr. Manager, Business Development Quality Assurance will support Quality Assurance M&A ... training, and execution to those plans which requires close collaboration with the Quality Assurance sub-functions. **Job Duties** + Perform due diligence and… more
- ICF (El Paso, TX)
- … Assurance Manager will be responsible for oversight of all quality assurance operations related to the ORR Call Center and execution of project ... Oversee and manage the following: + Design and operate quality control measures for call center...robust data to the client. + Design and implement quality assurance activities. + Assure all annual… more
- CARMAX (Richmond, VA)
- …performers and different teams. Facilitate call calibration sessions amongst the Quality Assurance and management teams to keep behavioral expectations and ... associates and customers, while providing insight into how our call center associates are completing work and...solutions. **Qualifications and Requirements** + 3+ years experiencein contact center operations, quality assurance , or… more
- Eaton Corporation (Galesburg, MI)
- …summary** Eaton Enterprise Center of Excellence is currently seeking a Quality Assurance Specialist, someone who is detailed-oriented and passionate about ... Eaton's AER HQ Headquarters division is currently seeking a Quality Assurance Specialist. This position will support...in your job search, application or interview process, please call us at ### to discuss your specific need.… more
- Fiserv (Alpharetta, GA)
- …to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Quality Assurance Lead **What does a great Quality Assurance Lead do ... of QA professionals, fostering a culture of excellence in quality assurance practices. Develop and implement QA...be conducted in person or through a secure video call . We won't ask you for sensitive information nor… more
- Merck (West Point, PA)
- …across the globe. The Quality Assurance Associate Director within the Quality Assurance Center of Excellence is accountable for providing Quality ... **Job Description** Our Quality Assurance group ensures every single...and an essential function of your job is to call on external stakeholders who require vaccination to enter… more