- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge , training, and content - including (but not limited to) the ... Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities....writing in American English. + Experience working at a contact center and deep knowledge … more
- Leidos (Indianapolis, IN)
- …highly qualified candidate will have the following:** + Ability to work with the Contact Center Manager to optimize staffing levels, ensuring adequate ... **Description** ** Contact Center Performance Manager **...operations), and budget. + Expertise in contact center performance measures, customer relationship, knowledge , and… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager ** to lead our federal-agency omnichannel contact ... + Understanding of knowledge base systems and their role in supporting contact center operations + Understanding of call center workflows, KPIs,… more
- Ford Motor Company (Allen Park, MI)
- …to change the way the world moves? In this position The Global Customer Relationship Center (GCRC or contact center ) sits within the Ford Customer Service ... This role acts as a critical liaison, ensuring the Contact Center 's operational needs and strategic objectives...this role acts as a strategic influencer, a project manager , and a key communicator; driving the end-to-end lifecycle… more
- Mass Markets (Garden City, GA)
- …(preferred). + 3+ years of experience in a QA leadership role within a BPO or contact center . + Strong knowledge of QA methodologies, tools, and contact ... We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO... to lead the QA function in our BPO contact center . You will be responsible for… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic ... roadmap and hands-on implementation of advanced contact center technologies, with a strong focus on GenAI-enabled omnichannel solutions. This role is pivotal in… more
- Cognizant (Teaneck, NJ)
- **The Role:** Cognizant is seeking a **Senior Project Manager - Contact Center Operations** with strong experience in the Contact Center Domain and ... Oversee the planning and execution of projects within the Contact Center Domain to ensure alignment with...address challenges and implement innovative solutions. + Apply domain knowledge in Order to Cash Accounts Receivable to streamline… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is...and research. **Organization:** Cancer PCC 10 **Job Summary:** The Manager , Patient Care Services is a leadership role that… more
- Walmart (Bentonville, AR)
- …ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You have strong time ... ** We are seeking a highly motivated **Risk Operations Manager ** to lead our dynamic team in maintaining daily...adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology, such as computer telephony… more
- AdventHealth (Orlando, FL)
- …Shift** **You Will Be Responsible For:** + Strong understanding of Contact Center technology + Can effectively display knowledge as a Subject Matter Expert ... (SME) on Contact Center Enterprise Applications + Displays expertise in understanding the business needs and working to provide technical leadership to meet… more
- Prime Therapeutics (Salem, OR)
- …Come build the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service ... + Proficiency in Microsoft Word, Excel and Power Point; working knowledge of Visio **Preferred Qualifications** + Project Management Professional (PMP) certification… more
- First Horizon Bank (Knoxville, TN)
- …performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports ... satisfactorily. Additionally, the qualifications listed below are representative of the knowledge , skills, and/or abilities required in this position: + Bachelor's… more
- Stanford Health Care (Newark, CA)
- …(4) years of progressively responsible and directly related work experience **Required Knowledge , Skills and Abilities** + Ability to conduct analysis and formulate ... with individuals at all levels of the organization + Knowledge of computer systems and software used in functional...computer systems and software used in functional area + Knowledge of financial concepts such as capital budgeting, discounted… more
- US Tech Solutions (Columbia, SC)
- …framework. (ie ITIL, MITA ) + Preferred Skills (rank in order of Importance): + Working knowledge of System Center Service Manager + Working knowledge of ... Service Manager requests. **Scope of the project:** Seeking an experienced System Center Service Manager administrator. The primary focus of this role is… more
- Access Dubuque (Dubuque, IA)
- Director of Contact Center Operations **Colony Brands, Inc.** 1 Positions ID: 83766 Posted On 11/03/2025 **Job Overview** SC Data Center , Inc., an affiliate ... our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound,… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public ... to report to work at one of our physical contact center locations. To be considered for...A Customer Service Supervisor works closely with the Operations Manager , ensuring the overall adherence to corporate policies and… more
- City of New York (New York, NY)
- Job Description FISA is seeking a highly motivated and experienced manager to oversee the FISA-OPA Data Center Operations Team within the Shared Systems ... Operations is composed of 4 distinct shifts of data center operators (each led by a shift manager...is grouped together and label; serve as point of contact for visitors to the data center ;… more
- City of New York (New York, NY)
- …to the next; rotating Sunday coverage; and holiday coverage; - Work with Data Center Manager to re-balance staff between shifts as necessary to ensure minimum ... Job Description Shift Manager - Data Center Operations FISA...& Coordination with other NYC Agencies using FISA-OPA Data Center - Serve as point of contact … more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …the operations of the data center , data network, platforms, telecom network, call/ contact center systems operations and services + Serves as the senior level ... Position Information Functional TitleSr. Manager , Network Infrastructure & Data Center ...processes, and infrastructure methodologies + Demonstrated experience implementing call center and contact center solutions… more
- Grifols Shared Services North America, Inc (Van Nuys, CA)
- …and overall performance and profitability of the center . Acts on behalf of the Center Manager in his/her absence, may manage the center alone for days ... : + Responsible for all aspects of the donor center when the Center Manager ...or a Master's degree with 2 years of experience. ** Knowledge | Skills | Abilities:** + Developing command of… more