- Hackensack Meridian Health (Edison, NJ)
- …to patients within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance during the day ... leader of positive change. As a **Workforce Management (WFM) Real Time Analyst** , you will utilize...+ Minimum of 1 year of experience in a contact center environment OR a current active… more
- Amazon (Centennial, CO)
- …- 15+ years of real -estate development experience - 5+ years of data center real estate experience Preferred Qualifications - Knowledge of data center ... Jan 12, 2026 Amazon Web Services (AWS) is seeking an experienced Real Estate Principal to lead the strategy, identification, acquisition, and development of… more
- Rush University Medical Center (Chicago, IL)
- …Rush Medical Center Hospital: Rush University Medical Center Department: Corp Real Estate Services **Work Type:** Full Time (Total FTE between 0.9 and ... or related field Experience: Experience in healthcare or academic center real estate Skills: Familiarity with fair...growth readiness Transaction Oversight Serve as lead point of contact for real estate transactions including new… more
- Fiserv (Alpharetta, GA)
- …- Time Communication) technologies. + Direct experience implementing Cloud Contact Center solutions in enterprise environments. + Experience integrating ... come make a difference at Fiserv. **Job Title** Cloud Contact Center DevOps **About Your Role:** You...years of experience with SIP (Session Initiation Protocol), RTP ( Real - time Transport Protocol), and WebRTC (Web … more
- Fiserv (Berkeley Heights, NJ)
- …an impact on a global scale, come make a difference at Fiserv. **Job Title** Cloud Contact Center Developer **About your role:** You will be a key contributor in ... building and supporting core Contact Center applications, leveraging modern technologies and...years of experience with SIP (Session Initiation Protocol), RTP ( Real - time Transport Protocol), and WebRTC (Web … more
- Mass Markets (Wichita, KS)
- …of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in ... Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets...to meet performance targets and client SLAs. + Monitor real - time operations, manage schedules, and ensure adherence… more
- Kyndryl (Oklahoma City, OK)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
- Leidos (Indianapolis, IN)
- …the way we do business. The Leidos Civil team is seeking an accomplished ** Contact Center Content Specialist** to join our federal-agency omni-channel contact ... enhancements. Your responsibilities will include crafting, refining, and assessing contact center -specific content, along with creating engaging training… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager** to lead our federal-agency omnichannel contact ... you will do:** + Oversee daily operations of the contact center to ensure efficient and effective...efficient and effective service delivery, managing staffing, scheduling, and real - time queue management to meet service levels… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a **Cloud Contact Center Support Specialist** to be part of the mission solution and help lead SSA's Digital Modernization ... This role is crucial in ensuring the smooth operation of cloud-based contact center services, driving both agent performance and customer satisfaction.… more
- TruGreen (Charlotte, NC)
- …an employer of choice and "a great place to work!" **Position Overview** The Contact Center Sales Team Lead is a hybrid role sharing dual responsibilities ... in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities around...+ **Situational Adaptability** - Adapting approach and demeanor in real time to match the shifting demands… more
- American Express (Phoenix, AZ)
- …on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ecosystems (CCaaS). This role requires strong ... + Lead data migration and modernization initiatives by analyzing existing contact center environments-including data structures, dependencies, and integration… more
- Veterans Affairs, Veterans Health Administration (Fort Knox, KY)
- …VA Healthcare System is actively recruiting for a Registered Nurse with the Daytime Clinical Contact Center in Primary Care located at the Ft. Knox VA CBOC. This ... and serve as a member of the multi-disciplinary Clinical Contact Center program staff providing telephone care,...salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time … more
- NBT Bank (Utica, NY)
- Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers ... and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone,...with internal and/or external customers + Stationary 75% of time or greater + Move Objects to Maximum 10… more
- DXC Technology (Auburn Hills, MI)
- …**Key Responsibilities:** **Performance Analysis & Reporting** **Collect, analyze, and interpret contact center performance data (AHT, ASA, CSAT, FCR, adherence, ... & Systems** **Work with IT and vendor partners to ensure optimal performance of contact center technologies (ACD, IVR, CRM, WFM tools, etc.).** **Conduct system… more
- Mister Sparky (Lowell, AR)
- Contact Center Customer Service Representative - Nights and Weekends Full Time * Lowell Benefits: + 401(k) + Dental insurance + Health insurance + ... Opportunity for advancement + Paid time off + Vision insurance Department:Customer Care Location:Lowell, AR...vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers,… more
- TEKsystems (Arlington, TX)
- …to meet business needs Skills genesys, agile, platform configuration, contact center technologies Top Skills Details genesys,agile,platform configuration, ... contact center technologies Additional Skills & Qualifications - 7-10 Years...(HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type… more
- Principal Financial Group (Des Moines, IA)
- **What You'll Do** As a **Customer Experience Specialist 1** in our dental insurance contact center , you will be handling inquiries from our customers related to ... presenting the process optimally and solving the customer inquiries real - time . + Demonstrates ability to recognize when...are Monday - Friday 8:00am - 5:00pm CST. Engagement Center hours of operation are Monday-Thursday 7:25am - 6:35pm… more
- Americor (Irvine, CA)
- …will be a strategic thinker with a deep understanding of contact center operations, forecasting, scheduling, and real - time management. This role is ... (KPIs). Real - Time Management: + Monitor real - time performance of contact center agents and queues, identifying and addressing any deviations… more
- JPMorgan Chase (Tempe, AZ)
- …responsibilities** + Lead, coach, and develop a team of Real Time Analysts responsible for monitoring intraday call- center performance + Manage multiple ... 3,500 branches and 20 offices. As the Vice President, Real Time Management within the Workforce Management...JP Morgan Wealth Management (JPMWM), you will partner with contact center management, functional areas, and other… more