- Regions Bank (Kingwood, TX)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Walmart (Bentonville, AR)
- …for automation, self-service, and AI-assisted engagement. + Stay ahead of trends in **cloud contact center , speech analytics , workforce optimization, and ... an experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service (CCaaS) platform. This leader will drive the… more
- Verint Systems, Inc. (Augusta, ME)
- …products; and/or understanding of Contact Center , cloud technology, call recording, Speech Analytics , Text Analytics , Real Time Speech ... The Presales Solution Consultant is a subject matter expert in Speech Analytics , Quality and Customer Engagement. In this role the Solution Consultant… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …for intelligent contact routing and data exchange. + Knowledge of speech analytics , NLP, large language models (LLMs)and AI-based decision engines. + ... This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The… more
- Public Storage (Plano, TX)
- …Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on ... implementation of advanced contact center technologies, with a strong focus...** Analytics Tools** : NICE Enlighten, CallMiner, Verint Speech Analytics + **Experience with cloud platforms**… more
- Mayo Clinic (Rochester, MN)
- …Retirement: Competitive retirement package to secure your future. **Responsibilities** For a contact center -focused role, the position will support a large ... outpatient practice contact center operational unit. Responsibilities include: *...telecommunication technologies such as IVRs, Workforce Management, Call Recording, Speech Analytics , and CRM platforms to improve… more
- Baylor Scott & White Health (Dallas, TX)
- …roadmap development, AI enablement, and operational excellence across voice and contact center platforms that support mission-critical clinical and operational ... + AI-driven CX capabilities (eg, intelligent routing, virtual agents, speech analytics ) + Cloud and platform modernization...the safe, secure adoption of AI within voice and contact center platforms. **Unified Communications & Voice… more
- Capital One (Mclean, VA)
- Manager, Data Scientist - US Card (Generative AI Systems) Data is at the center of everything we do. As a startup, we disrupted the credit card industry by ... generative AI-based solutions for dialogue, text summarization, reading comprehension, speech recognition, image/document processing as well as time-series sequencing… more
- Molina Healthcare (Sterling Heights, MI)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- Capital One (New York, NY)
- Principal Associate, Data Scientist - US Card (Generative AI Systems) Data is at the center of everything we do. As a startup, we disrupted the credit card industry ... generative AI-based solutions for dialogue, text summarization, reading comprehension, speech recognition, image/document processing as well as time-series sequencing… more
- Insight Global (Irving, TX)
- …with sound business judgment. * Familiarity with AI, automation, speech analytics , and data visualization in contact centers. * Certification in Cloud, ... and measurement. * Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with… more
- ABBTECH Professional Resources, Inc. (VA)
- …eLearning, Intelligent IVR/ speech recognition. + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- System One (Washington, DC)
- …eLearning, Intelligent IVR/ speech recognition. * Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- Microsoft Corporation (Redmond, WA)
- **Overview** As a **Senior AI Applied Scientist** for Dynamics 365 Contact Center , you will play a pivotal role in advancing Microsoft's mission to empower every ... to the development and integration of cutting-edge AI technologies (Multimodal LLMs eg, Speech , Visual, Chat - S2T, TTS etc.) into Microsoft products and services,… more
- Insight Global (Irving, TX)
- …Salesforce Business Analyst will play a critical role in advancing the contact center program by identifying, designing, and supporting Salesforce-driven ... and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives. We are a company committed to creating… more
- HCA Healthcare (Nashville, TN)
- …you to apply! **Job Summary and Qualifications** The Senior Unified Communication Engineer ( Contact Center ) will assist in the design of applications and ... solutions for the Cisco UCCE contact center environment. This individual is responsible...environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/ analytics , speech analytics , video, and… more
- Capgemini (Atlanta, GA)
- …, and Agent Assist. . Google Cloud certifications (eg, Professional Cloud Developer, Contact Center AI specialization). Works in the area of Software ... call routing, number portability, and service provisioning. . Experience with analytics tools for conversational performance tracking. . Familiarity with agile… more
- M. C. Dean (Vienna, VA)
- …into the Director of Talent Acquisition as part of the MC Dean Talent Acquisition service center . We, MC Dean, are working on some of the largest data center ... and future openings. + Serve as a point of contact for candidates throughout the talent acquisition process. +...Qualifications:** + Strong working knowledge in creating reports and analytics either ad hoc or from the data systems… more
- Capgemini (Nashville, TN)
- …field. Google Cloud certifications (eg, Professional Cloud Developer, Contact Center AI specialization). Experience with Speech -to-Text, Text-to- Speech , ... call routing, number portability, and service provisioning. Experience with analytics tools for conversational performance tracking. Familiarity with agile… more
- Amazon (Seattle, WA)
- …of real-time communications. About Amazon Connect: Amazon Connect is a disruptive cloud contact center that handles millions of voice interactions daily for over ... You'll shape how businesses leverage advanced technologies like AI-powered voice, speech analytics , and natural language processing while maintaining… more