- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- Southern Company (Ball Ground, GA)
- … customer . The Team Lead shall work closely with the Sr. Customer Service Manager on escalation to effectively manage the customer 's expectations ... the CSM staff; (vii) serve as first line of escalation for customers managed by Level I staff. Minimum...Minimum Qualifications: (Education, Experience, Knowledge, and Skills): * Previous Customer Service Manager experience preferred… more
- ServiceNow, Inc. (Orlando, FL)
- …as we pursue our purpose to make the world work better for everyone. ** Manager , Account Escalation Engineering (US)** **Team & Role** Our Account Escalation ... in to stand out. We are currently seeking a Manager to lead our US Account Escalation ...Escalation leadership to ensure the timely resolution of customer issues and execution of strategic projects. This is… more
- Publix (Alpharetta, GA)
- …infrastructure. We need engineers who enjoy solving puzzles while providing premier customer service . **Job Responsibilities:** + Use your expertise in ... **32992BR** **Position Title:** Sr Engineer 2 - Escalation Engineering (Alpharetta, GA) **Department:** Publix Technology **Location:** Alpharetta,GA near Atlanta… more
- AireSpring (Dallas, TX)
- …"Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...Customer -centric mindset with a passion for delivering exceptional service . + Analytical and strategic thinking skills. + Proactive,… more
- OneRail (Orlando, FL)
- OneRail is seeking a proactive and driven Customer Success Manager /Client Service Manager who thrives on delivering exceptional customer success in a ... our clients and our cutting-edge solutions, you'll take ownership of customer accounts, leveraging your expertise to ensure seamless operations and unparalleled… more
- Anderson Trucking Service, Inc. (St. Cloud, MN)
- Heavy Haul Customer Service Manager Apply Now!...empty. + Act as a mediator and point of escalation between the customer and team when necessary, ... 95,000.00 Annual Wage Min: 55,000.00 Annual Position Overview: The Heavy Haul Customer Service Manager is responsible for generating new sales within the… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …and owning a Continuous Service Improvement plan + Serve as an escalation point and incident manager . + Coordinating actions of others as necessary ... of service and/or department recommendations and changes + Build customer experience objectives into team and individual goals and ensure accountability +… more
- Safran (Peachtree City, GA)
- Customer Support Manager OAM Company : Safran Aerosystems Services Job field : Customer services and support Location : Peachtree City , Georgia , United ... with one click Any questions ? **Job Description** The Customer Support Manager OAM (Original Aircraft Manufacturer)...satisfaction and contract adherence. As the representative of the Customer Support Service (CSS), the CSM establishes… more
- Hubbell Power Systems (Greenville, SC)
- Manager Customer Service -...issues. Take an active role in expediting and the service escalation process. Proactively leveraging SAP knowledge ... Greenville, SC, US, 29607 Company: Hubbell Incorporated Job Overview Supervise Customer Service Representatives to consistently maintain superior service… more
- Amazon (Nashville, TN)
- Description Amazon Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager , Concessions. The successful ... They will have a deep understanding and perspective on customer service strategy and lead the design...may need to flex and operate as a program manager one day, a product owner the next, and… more
- Amazon (Seattle, WA)
- …Principal Product Manager -Technical to transform how Amazon delivers world-class customer service experiences for orders fulfilled by our selling partners. ... Description Amazon Customer Service (CS) is a large...product portfolio. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business… more
- Amazon (Seattle, WA)
- …the place for you. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Finance Manager to join ... and more. This position reports to the Sr. Finance Manager of the organization. The pace and growth of...common approaches and timelines . Key team member of Customer Service Finance team that contributes to… more
- Amazon (Seattle, WA)
- …Company". At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others ... most customer -centric company on Earth. The Amazon Customer Service Finance team is looking for...Service Finance team is looking for a Finance Manager to join our growing business to partner with… more
- The Hertz Corporation (Chicago, IL)
- …to ITSM's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production incidents and incidents during business ... in the Life: Hertz is seeking an outcome oriented, self-directed Oracle Fusion Tech/ Service Delivery who will be accountable for the overall delivery, solution and… more
- Celonis (Raleigh, NC)
- …+ 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry + 6+ years in a customer facing support role ... be based in Raleigh, USA. **The Role:** As a Customer Support Delivery Manager , you will be...to review and drive the business + Point of escalation for the customer + Assure SLA… more
- Intuit (Atlanta, GA)
- …belief that exceptional support is the cornerstone of our customers' success. As a Manager 2, Customer Supportability within the Intuit Expert Network, you will ... be instrumental in leading and empowering our Customer Supportability organization dedicated to our valued Intuit Enterprise Suite, mid-market customers. This is a… more
- CACI International (Chantilly, VA)
- Integrated Service Center (ISC) Incident Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... CACI is seeking a highly motivated and detail-oriented Integrated Service Center (ISC) Incident Manager to join...Service Now to provide Situational Awareness to the customer base on outages, restorations, planned maintenances, and IT… more
- Duquesne Light Company (Pittsburgh, PA)
- …the electric energy market, with a history rooted in technological innovation and superior customer service . Today, the company continues its role as a leader in ... you to join our team! **Position Overview:** The **Operations Service Delivery Manager ** is responsible for hands-on... service center support or with the communications, customer service or government affairs teams to… more
- CACI International (Chantilly, VA)
- …* Provide face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . * Monitor system performance and alerts, identifying ... Service Center Frontline Account Manager Job...12-hour shifts, to support 24x7 mission-critical operations. * Demonstrated customer service orientation, with experience supporting end… more