- Intuit (Atlanta, GA)
- …management within a mid-market environment.* Proven track record of successfully managing customer escalations and driving customer satisfaction.* Strong ... ○ Serve as the primary Service Delivery point of contact for high-priority customer escalations within the mid-market segment.○ Investigate, analyze, and resolve… more
- Amazon (Tempe, AZ)
- …Role: We are seeking an experienced professional to join our Risk Mitigation, Escalations Reduction, and Quality Assurance (REs-Q) organization as a Manager III ... within the Worldwide Executive Escalations division. This critical role leads Amazon's strategic response to high-priority Store incidents involving complex abuse… more
- JPMorgan Chase (Tempe, AZ)
- … customer case review operations for the Anti-Money Laundering (AML) and Know-Your- Customer (KYC) Customer Escalations program. to manage the risk ... USA PATRIOT Act and FINRA expectations and requirements. AML/KYC Escalations works closely with various groups within CCB, such...Requirements. + Meet production goals and ensure a high quality of work. + Make recommendations on assigned tasks… more
- Proofpoint (Pittsburgh, PA)
- …partner. **The Role** We are seeking a leader for our Digital & Low Touch Customer Success team. As automation and AI capabilities advance, digital is the ... fastest growing area of Customer Success and is at the heart...how to connect digital to low touch resources for escalations and live conversations. You will have broader purview… more
- Mount Sinai Health System (New York, NY)
- **Job Description** **IT Project Manager III (Senior Customer Success Manager) - Digital and Technology Partners - Hybrid** This hybrid role requires the ability ... Street, New York, NY 10017 We're looking for a seasoned and strategic **Senior Customer Success Manager** to join our high-performing team leading the way in… more
- Mount Sinai Health System (New York, NY)
- **Job Description** **IT Project Manager I ( Customer Success Manager I) - Digital and Technology Partners - Onsite/Hybrid** **This position requires onsite one ... NY 10017 We are seeking a proactive and empathetic ** Customer Success Manager I** to join our...providers, or healthcare partners. + Prior exposure to handling customer inquiries, troubleshooting service issues, and resolving escalations… more
- Omatic (Mount Pleasant, SC)
- …their evolving needs. + Develop and share best practices with Customer Success team members to continually improve the quality , effectiveness, and efficiency ... The Customer Success Manager (CSM) is a...The Customer Success Manager (CSM) is a key member of...of our processes. + Assist cross functional teams on customer activities such as billing, escalations , reference… more
- AireSpring (Dallas, TX)
- …in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client satisfaction, ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...and effectively. + Coordinate with internal teams to manage escalations and ensure timely resolution. + Data & Reporting:… more
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Alight (IL)
- **Defined Contribution Client Success Manager** Are you a solutions orientated expert in defined contribution? Do you have advanced management and organizational ... skills? **Our story** At Alight, we believe a company's success starts with its people. At our core, we...and operations teams. They collaborate with support areas like customer care and technology, serving as the main client… more
- Alight (IL)
- **Defined Benefits Client Success Manager** **Come make a difference and consider this unique opportunity to step into a rewarding career.** **Are you a ... in evaluating processes and performance?** **Our Story** At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our… more
- NuAxis Innovations (Washington, DC)
- …leadership. + Ability to train and mentor teams on best practices in service quality and customer service. + Comfortable leading meetings with both technical and ... **IT Service Desk Quality Assurance Manager** Location **Washington, DC** \# of...a federal IT company on a mission to make customer experience (CX) the center of every government solution.**… more
- UNUM (Chattanooga, TN)
- …The position is responsible for providing leadership and guidance to the Client Success teams and works closely with management and other partners to ensure a ... Duties and Responsibilities** + Manage all aspects of the assigned Client Success teams. Balance work volumes across team. + Provides collaborative leadership… more
- Amazon (Seattle, WA)
- …that every day is still day one. We are working to be the most customer -centric company on earth. To get there, we need exceptionally talented, bright, and driven ... We are looking for an experienced, passionate, and strategic quality and business continuity leader to join the ACS...a refugee or granted asylum. Key job responsibilities * Escalations : serve as the first line of deep dive… more
- Amazon (Seattle, WA)
- …team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also partners with a global list of ... account managers, and customers to ensure a consistent and high- quality level of support Act as a subject matter...any other part involved, while continuing to monitor those escalations to resolution Can distil customer technical… more
- Pegasystems (Waltham, MA)
- …service "transformation * Partner with Pega Product Management, Engineering, and the Customer Success organization to define, maintain and leverage account ... strategic initiatives identified in partnership with various stakeholders such as Customer Success , Service Assurance, Technical Support, Software Engineering,… more
- Cisco (TX)
- …effectively verbally and in writing with both customers and internally at Splunk. + Customer success mentality, proven track record and ability to make good ... you will be responsible for owning the response to customer impacting incidents and case escalations . In...during the hiring process. US employees have access to quality medical, dental and vision insurance, a 401(k) plan… more
- Arvato Bertelsmann (Louisville, KY)
- …standards, and quality of operations output to meet or exceed customer requirements. This role leads the development and oversees the execution of ... with Internal Audit scheduling, planning, and execution and assist with customer communications as needed. Provide Quality department representation/leadership… more
- Honeywell (Charlotte, NC)
- … retention, innovation and brand perception. Your expertise and leadership in customer support management contribute to the organization's success in delivering ... customer satisfaction and loyalty + Resolve complex customer issues and escalations + Collaborate with...3+ years of proven experience in an analytical or business/ quality systems environment + Familiarity with writing user stories… more
- ADP (Elk Grove Village, IL)
- …empathic to client needs, the people you lead, and internal partners to drive success ?_ + _Are you looking for an inclusive environment with a culture of ... will need to balance your workload while resolving any escalations from your team, focus on what's important, and...complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee… more