- Prime Therapeutics (Washington, DC)
- … Voice of Customer and Journeys - Remote **Job Description** The Director Voice of Customer and Journeys oversees teams that drive continuous ... director leads teams that consult, provide insights from voice of customer (VOC) and lead experience...+ Oversee team that develops and maintains understanding of customer journeys to identify brand and … more
- Microsoft Corporation (New York, NY)
- Are you passionate about driving incredible customer journeys ? Global Marketing Engines and Experiences (E&E) provides the foundation for all Marketing engines, ... across paid and organic touchpoints. Reporting to the Senior Director of Digital Journeys & SEO, the...will lead a team to drive end-to-end optimization of customer journeys across every digital touchpoint-web, email,… more
- Novo Nordisk (Plainsboro, NJ)
- …for patients, we look forward to hearing from you. The Position The Executive Director , Customer Experience will define the vision for customer experience ... and CX excellence, leading the development of a superior customer experience strategy by building CX journeys ...experience the organization. This role aims to elevate the voice of the customer within our organization… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading...the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer … more
- DriveTime (Tempe, AZ)
- …lives of our customers and our employees by placing a focus on putting the right customer , in the right vehicle, on the right terms and on their path to ownership. ... But What's the Job?** In short, As an Assistant Director of IT, you will be responsible for providing...driving continuous improvement and ensuring the delivery of exceptional customer service. + Expand Service Model: Enhance the existing… more
- Cengage Group (Boston, MA)
- …leading both direct reports and matrixed execution teams. + Deep understanding of customer journeys across both B2B and B2C environments (faculty, student, ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
- Marriott (Bethesda, MD)
- …to the VP, Experience Design - Business Transformation Office, the Flex Director , Associate User Experience plays a critical role in creating industry-leading ... the associate and implement at scale, all while fostering cohesion across the customer and associate journey. The ideal candidate has experience rooted in an… more
- Entrust (Shakopee, MN)
- …our success and help us anticipate the future. **Sr. Director , Product Management: Cryptography Security Platform** **Position Overview:** Entrust's Cryptographic ... Working collaboratively across engineering & design, marketing & sales, customer success & professional services, and other cross-functional teams,...we don't just offer jobs - we offer career journeys . Here is what you can expect when you… more
- iHeartMedia (New York, NY)
- …events and conversations in the nation for fans and advertisers. As Director , B2B Content Marketing, you'll lead iHeartMedia content marketing reaching HoldCos, ... advertisers, and deliver relevant, high-value content at the right moment in the customer journey. + Create content for every B2B touchpoint: email, site, events,… more
- Wolters Kluwer (Clayton, MO)
- … customer -firm size, buying behaviors, pain points, personas, and journeys + Prioritize marketing initiatives based on Professional segment needs, opportunities, ... adjust plans to optimize impact and ROI + Be the voice of the Professional customer unit in cross-company marketing planning and strategy **Qualifications** +… more
- Banner Health (Phoenix, AZ)
- …SUMMARY Visionary leader responsible for shaping and driving Banner's digital customer engagement platforms with a specific focus on the marketing technology ... (email, SMS, SEO/SEM, social media, programmatic), and the use of CRM ( customer relationships management) and CDP (consumer data platforms) to drive growth and… more
- Bristol Myers Squibb (Princeton, NJ)
- …and competitive landscape. This individual will leverage insights from patient journeys to further define strategies that drive the development of clinically ... a goal to inform asset decision making and portfolio tradeoffs + Be the voice of Medical to inform and accelerate decision making and governance for assigned… more
- Point32Health (Canton, MA)
- …and/or external vendor partners. + Capture and document detailed and complete customer journeys , including touchpoints and accountabilities for end-to-end macro ... colleagues and communities. **Job Summary** Under direction of the Director , Customer Experience, the Customer ...journeys . + Lead the development and execution of customer research strategies that brings qualitative insights and the… more
- Tiffany & Co. (New York, NY)
- The Manager of Global Clienteling reports to the Director of Global Client Development, and it is part of Global Retail Excellence team. They are responsible for ... the management and enhancement of the global strategy, leveraging qualitative retail insight, voice of our clients and strong data driven results + Develop and lead… more
- Entrust (Shakopee, MN)
- …continued growth and expand our relationships with existing clients. Reporting to the Director of Account management, you will manage a team of Account Managers ... client within their industry. + Responsible for ensuring your team drives customer retention, NRR/GRR revenue growth, and relationship growth across their portfolio… more
- Amazon (San Francisco, CA)
- …sophisticated personalization, deepening fan experiences, and creating more intuitive customer journeys . This greenfield team incubates high-impact opportunities ... Alexa, AGI, AWS, Stores, and Entertainment. Areas of focus include Voice (Alexa+) and Visual product experiences (including personalization, recommendations, search,… more
- American Bankers Association (Washington, DC)
- …Salesforce Marketing Cloud, and serve as a 'power user' to assist the Senior Director and team members on email campaign execution. The position analyzes and reports ... and materials to promote workshops and webinars. Assist the Senior Marketing Director with Email Marketing within the Stensul and Salesforce Marketing Cloud… more
- Rush University Medical Center (Chicago, IL)
- …and services meet their strategic aims. This role reports to the Director , Digital Transformation and works closely with cross-functional leaders from across the ... Jira, Trello, or similar). * Strong experience in gathering and analyzing customer feedback, defining user stories, and working with stakeholders to define product… more
- Highmark Health (Dover, DE)
- …data and/or personas to inform content strategy and/or content deliverables + Analyzes customer journeys to align content with each stage + Stays updated ... key member of the enGen Strategy team (Reports to Director of B to B Marketing with dotted line...performance + Plans for and effectively uses qualitative, quantitative, Voice of the Customer , and data insights… more
- GAF (Wilmington, DE)
- …Driving GAF Energy's Sales team to meet its annual sales goals. + Representing the voice of the customer and market for new product development, working with the ... This exciting role will report to the Regional Sales Director and work closely with the broader Solar and...family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K… more