- DISH Network (Englewood, CO)
- …and surge needs + Build and develop a high-performing team of Capacity Planning and Workforce Management leaders and experts in a 24/7 environment + Engage with ... major strategic initiatives in large organizations + 5+ years leadership experience in workforce management + Expert knowledge of forecast modeling and process… more
- Travelers Insurance Company (St. Paul, MN)
- …**What Will Our Ideal Candidate Have?** + Bachelor's degree preferred. + Workforce Management experience, including: + Forecasting, Scheduling, Intraday ... **What Is the Opportunity?** Travelers is seeking a Sr. Director , Agile Product Owner to lead a team to...a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined;… more
- University of Utah Health (Salt Lake City, UT)
- …integrity, quality and trust that are integral to our mission. EO/AA_ The Director of Talent Acquisition and Workforce Planning is responsible for designing ... and workforce development strategies aligned with institutional goals. The Director partners closely with senior HR and operational leadership to ensure that… more
- Citigroup (Charlotte, NC)
- …+ Providing compliance coverage inclusive of control/design challenge for Enterprise Workforce Management programs (eg, skills assessment and staffing adequacy). ... workforce -related governance meetings (eg, Job Architecture Governance Forum, Workforce Management Council) + Challenge EWM program execution/effectiveness +… more
- Walmart (Bentonville, AR)
- …optimal staffing, and operational efficiency. **What you'll do ** + Lead real-time workforce management across Walmart's Customer Care operations, ensuring ... Director , to lead our Real-Time function in Workforce Planning & Strategy within the Customer ...lead the strategy and execution of Intraday and short-term workforce management strategies to deliver on optimal… more
- United Site Services (Westborough, MA)
- …and excellence in every aspect of our business. **Primary Purpose** The Director , Workforce Planning is responsible for designing and implementing scalable ... project and event success. Our deep industry expertise, excellence in process management , and dedication to corporate responsibility are pillars of our value… more
- Walmart (Bentonville, AR)
- …time studies is helpful but not required + 7+ years' experience in Workforce Management Solutions + Retail-related experience + Familiarity with business ... improvement. Develop training programs for staff and ensure that best practices in workforce management are being followed across all levels. + Provides overall… more
- Citizens (Johnston, RI)
- …10 years experience in contact center operations, with at least 5 years in the workforce management discipline. + Minimum of 5 years in a leadership role ... Strategic thinking and problem-solving. + Financial acumen and budget management . + Proficiency in workforce management...Why Work for Us At Citizens, you'll find a customer -centric culture built around helping our customers and giving… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... and end-to-end service delivery design including feature adoption, proactive health management , support excellence, and customer insight programs for customers… more
- Capital One (New York, NY)
- Director of Product Management - Endpoint Technology Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, ... upon number of hours to be regularly worked. Chicago, IL: $205,400 - $234,400 for Director , Product Management McLean, VA: $226,000 - $257,900 for Director ,… more
- SLAC National Accelerator Laboratory (Menlo Park, CA)
- Director , Supply Chain Management Job ID 6355 Location SLAC - Menlo Park, CA Full-Time Regular **SLAC Job Postings** **Position overview:** **We are seeking a ... Director , Supply Chain Management with extensive experience...with Stanford, SLAC educates and develops the US scientific workforce in key technological areas. **Your specific responsibilities would… more
- City of New York (New York, NY)
- … management . Capital Programs is seeking to hire two candidates for Director for Program Management positions to oversee large, high-profile capital programs ... performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can...managed through program management services contracts. The Director will ensure… more
- New York State Civil Service (NY)
- NY HELP No Agency General Services, Office of Title Executive Director , Office of Performance Management and Innovation Occupational Category Administrative or ... and responsive to the needs of the people we serve.About the Role:The Executive Director of the Office of Performance Management and Innovation (OPMI) will lead… more
- Danaher Corporation (Boston, MA)
- …Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Director , Customer Success is responsible for ... retention, engagement and advocacy. This role will lead the Customer Success Management Team and will be...direct reports based in the US and EMEA. The Director of Customer Success will collaborate closely… more
- R1 RCM (Salt Lake City, UT)
- …analytics, AI, intelligent automation, and workflow orchestration. As our **Senior Director , Customer Success** , you will help --ensure operational ... company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most...**Here's what you will experience working as a Senior Director , Customer Success:** + Define and execute… more
- The Cigna Group (Chattanooga, TN)
- **Job Description Summary:** The Managing Director of the Pharmacy Benefit Management (PBM) Customer Service Operations will be responsible for leading and ... customer experience leaders, and heads of legal, HR, finance, workforce management , various global service provider partners, and technology. Provides… more
- R1 RCM (CA)
- …contributing to the overall financial health and success of the organization. As our Director of Customer Partner, you will be responsible for leading and ... company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most...orchestration. We are seeking a highly experienced and knowledgeable Director of Revenue Cycle to join our team. The… more
- Harvard University (Cambridge, MA)
- …Harvard University and museums policies. + Collaborates with colleagues in the Director 's Office, Curatorial, Collections Management and other divisions and ... picture as well as the details, and are excited about cultural properties. The Director of Facilities Planning and Management is responsible for the overall… more
- Gilead Sciences, Inc. (Foster City, CA)
- …that will improve the lives of patients with life-threatening illnesses worldwide. ** Director , Talent Management ** **About the role:** The Director , ... clear discipline and practices to support talent development. The Director , Talent Management will partner in defining...talent and the role of talent in an AI-enabled workforce , inclusive ways to identify talent and targeted approaches… more
- Verint Systems, Inc. (Montgomery, AL)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at www.verint.com . **Overview of Job Function:** Verint's Strategic Customer Engagement Director focuses on building long-term,...technical support center and/or 6+ years in an account management capacity + 3+ years of experience with an… more