- JPMorgan Chase (New York, NY)
- …in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software + Experience creating conversational experiences in ... design leader who combines deep expertise in conversation design with a strong understanding of...inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes… more
- Centene Corporation (Austin, TX)
- …the creation, curation, and management of high-quality conversation design experiences across platforms, including IVR, agent chat , chatbot, ... **Position Purpose:** Leads the development and growth of the Conversation Design team and the strategy that...technical and business requirements while delivering an excellent user experience and enabling the team to grow and do… more
- JPMorgan Chase (New York, NY)
- …insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI ... tone, and pacing on user experience . + Design and optimize IVR and chat flows,...as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. + Experience … more
- Public Storage (Plano, TX)
- …and future-state customer journeys that leverage autonomous AI agents across voice and chat channels ** Conversation Design & Prompt Engineering:** Design ... efficiency at the cutting edge of AI innovation. **Qualifications** + 4+ years of experience in conversation design , UX design , business analysis,… more
- Robert Half Technology (Atlanta, GA)
- …secure web chat entry points. + Build APIs and event hooks to pass conversation context between web chat , Amazon Connect, and AI services. + DevSecOps and ... configuration, including contact flows, routing profiles, queues, and channel integration (voice, chat ). + Experience integrating Lex V2 bots with Amazon Connect… more
- Microsoft Corporation (Redmond, WA)
- …the customers' behalf during the conversation . And, we will learn from each conversation . Every call, meeting, or chat will make the next one better. ... **Overview** As a **Senior Software Engineer** (Intelligent Conversation and Communications Cloud) team, you empower Microsoft's first-party real-time … more
- LinkedIn (Mountain View, CA)
- …messaging experience , from yesterday's email-like heavy outreach to tomorrow's chat -like experience , light-weight and delightful. In addition, you'll help ... Modernize the messaging experience to transition messaging from email towards a chat -like experience + Ensure every inbox is valuable by building experiences… more
- Microsoft Corporation (Redmond, WA)
- **Overview** We are developing the **Intelligent Conversation and Communications Cloud** **(IC3)** to support Microsoft's real-time conversation products like ... of users with dependable audio, video calls, meetings, and chat services. We also offer our core features to...to join our team! The Applied Scientists II will design , develop and ship AI models into the Teams… more
- General Motors (Warren, MI)
- …to craft compelling audio experiences for all GM brands. + Promote conversation design best practice standards, reusable interactional patterns, and processes. ... + Advanced understanding of Conversational AI Technologies, foundational elements of Conversation Design and LLMs. + Proven demonstration of excellence… more
- TTEC (Frankfort, KY)
- …and develop complex GenAI applications using Golang, implementing multi-agent systems, conversation intelligence, and autonomous workflow automation - Design ... - Build scalable streaming data pipelines for processing voice, chat , and email interactions in real-time - Implement advanced...the Role: - 6 years of professional Golang development experience with demonstrated expertise in system design … more
- Marriott (Bethesda, MD)
- …and Experience Required** . 5+ years experience in digital product design , UX/UI, and/or experience design . . 4-year undergraduate degree, with ... A strong portfolio is critical. Your portfolio should showcase experience in UX, UI, and/or product design ,...can understand . Uses appropriate communication mechanisms (ie in-person conversation , Microsoft Teams chat , email, phone call)… more
- Nordstrom (Seattle, WA)
- …+ Background in customer experience analytics and sentiment analysis + Experience with real-time conversation analysis and chatbot technologies + Knowledge ... We are seeking an experienced Principal Engineer to lead the design and implementation of cutting-edge Conversational Analytics solutions that will transform… more
- Lovingly (Hopewell Junction, NY)
- …systems handle the operational execution while you focus on the strategic design and tactical configuration. This isn't administrative work or boring operational ... the repetitive execution. You might spend Monday designing AI customer experience systems that Claude will operate, Tuesday building marketing automation workflows… more
- nVent (IN)
- …computer science, mechanical engineering, or equivalent + 1-2 years of related experience required; working with Electrical design tools in the Enclosure ... applications + Address customer issues over the phone, email, chat , and in person + Supervise progress on customer...English with a strong ability to hold technical (engineering) conversation + Experience with post-sales implementation and… more
- Leidos (Baltimore, MD)
- … and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat + Experience with process flow documentation creation. + Experience ... The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to...Engineering, or a related field and 8 years of experience . Additional years of experience may be… more
- Google (Los Angeles, CA)
- …into long-term, retained engagement. You will blend product growth, AI behavior design , and conversational UX to tackle the critical "understanding gap," ensuring ... retain new and marginal users + Drive Growth Through Conversation : Create systems and strategies to guide discovery in...: Create systems and strategies to guide discovery in chat , ensuring replies surface relevant capabilities, use cases, and… more
- Coinbase (Charlotte, NC)
- …to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer service ... customer experience . * Establish and promote best practices in design techniques, coding, testing, documentation, monitoring, and alerting. * Demonstrate a keen… more
- Marriott (Bethesda, MD)
- …and Applying Discipline Knowledge + Uses appropriate communication mechanisms (ie in-person conversation , Microsoft Teams chat , email, phone call) for each ... role in advancing Marriott's digital objectives through strategic utilization of Adobe's Experience Cloud products. This role is integral to supporting the Digital… more
- Coinbase (Lincoln, NE)
- …well tested code to meet the needs of your customers. *Nice to haves:* * Experience with building high fidelity in-app chat experiences. * Experience with ... members. Our vision is to create the Amazon Prime experience for all Coinbase users, by creating a membership...effort. *What you'll be doing:* * Building and helping design elegant and functional user experiences. * Owning and… more
- Coinbase (Sacramento, CA)
- …We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining and building the retail ... customer support experience . In this role, you will drive a product...as well as user journeys that connect customers to chat , email, or voice support lines accessible through our… more