- Cognizant (Bridgewater, NJ)
- …needs and priorities. **Certifications Required** Google Cloud Certified - Professional Cloud Architect Genesys Cloud Certified Professional AWS ... We are seeking a highly experienced Sr. Technology Architect with 18 to 22...advanced technology solutions using Google CCAI Platform Genesys Cloud and Amazon Connect + Oversee… more
- Bright Horizons (Newton, MA)
- …years demonstrated hands-on architect experience with CCaaS technology or a cloud based telephony system ( Genesys Cloud preferred) + Required 3+ ... deliver new CCaaS platform features and functionality. + Recommend technology , policies or processes that would benefit the organization...degree in a technical field + Genesys Cloud CX: Developer (GCX-GCD), + Architect (GCX-ARC)… more
- M&T Bank (Buffalo, NY)
- …for onsite and in person collaboration the other three days._ **_Extensive experience with Genesys Cloud CX is required for this role._** Overview: Provides ... Genesys Cloud CX & Omni-channel solution designs,...modifications effectively using analytical and technical skills and available technology and tools in the evaluation of client requirements… more
- Capgemini (New York, NY)
- …developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) application solutions using Genesys Cloud CX Architect . + Thorough understanding of the ... help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world....Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect . +… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …is responsible for the overall improvement, automation, support, and innovation of our Genesys Cloud platform. The Individual will work with our Implementation ... business needs. + Investigate, troubleshoot, and resolve user issues with Genesys Cloud working closely with IT/Development as needed. + Technically support the… more
- BlueCross BlueShield of North Carolina (NC)
- …resilient solutions. The incoming architect should have experience with Salesforce, Genesys Cloud , Nuxeo, and Facets As a technical leader, trusted advisor, ... + Architect highly available, resilient solutions deployed across the technology ecosystem spanning public cloud infrastructure and SaaS integrations. +… more
- Sprinklr (MA)
- …solutioning use cases with Gen AI, LLM, RAG based approach. + Expertise in cloud contact center ecosystems (Cisco Webex, Genesys , Amazon Connect, NICE, Five9) ... here: The Sprinklr Way. **Job Description** Sprinklr is looking for a Lead Solutions Architect who will partner with our sales organization to help drive revenue for… more
- Travelers Insurance Company (Hartford, CT)
- …mastery. + Experience leveraging and integrating Contact Center Technologies for Service Cloud including Genesys to deliver excellent user and customer ... capability models + Innovation and Continuous Improvement + Experience with large-scale technology platforms and cloud data technologies. + Experience with AWS,… more
- Cognizant (Troy, MI)
- **Microsoft Dynamics 365 Contact Center Solution Architect ** **Role Summary** As a Microsoft Dynamics 365 Contact Center Solution Architect , you will lead the ... and Virtual Agents** , **Azure Communication Services** **Key Responsibilities** + Architect end-to-end Microsoft Dynamics 365 Contact Center solutions aligned to… more
- AIG (Jersey City, NJ)
- …Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud ). + Develops high and low level contact center design ... member of the team. Make your mark in Information Technology At AIG, technology is at the...center delivery, integration, and support. + Strong experience of Genesys Cloud . + Prior experience of Avaya… more
- Amazon (Seattle, WA)
- …field, or equivalent experience - 3+ years of experience as a contact center technology architect , enterprise IT Architect or senior contact center developer ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Amazon (Arlington, VA)
- …field, or equivalent experience - 3+ years of experience as a contact center technology architect , enterprise IT Architect or senior contact center developer ... center technology platforms and applications, such as Avaya, Cisco, Genesys , Verint, NICE, Salesforce, etc. - Individual contributor technical practitioner with… more
- Capgemini (Dallas, TX)
- …and architecting CCaaS solutions, such as Google CES/CCAI, Amazon Connect, Twilio Flex, Genesys Cloud , or Khoros. + Strong knowledge of Contact Center ... proposed solutions + Stay up-to-date on the latest CCaaS technology and trends + Participate in industry events and...Google Cloud certification, such as the Google Cloud Certified - Professional Cloud Architect… more