- City of New York (New York, NY)
- … Desk Representative for the Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the ... System (PMS), City Human Resource Management System (CHRMS), Remedy and others. The Help Desk Level 1 Representative will: - Respond to telephone… more
- Two95 International Inc. (Cherry Hill, NJ)
- Title - Help Desk Level 1 Position - Contract (6+ Months) Location - Cherry Hill, NJ Rate - $Open (Best Possible Requirements Responsibilities: + ... Participate in project planning and scheduling. + Ensure assigned project tasks are completed completely and on time. + Ensure proper documentation, notification, and escalation of all incidents. + Communicate with clients by phone, email, and in person. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level I Transform technology into opportunity ... We are looking for someone who provides 24x7 Help Desk Support as defined by first response/Tier 1 / Level 1 support. Provides phone and in person… more
- DCCA (Fort Meade, MD)
- …of a team that has a people first mentality and a dedication to excellence. The Level 1 Help Desk Specialist shall possess the following capabilities: ... Help Desk Specialist 1 ... Help Desk Specialist 1 Location Fort Meade,.... Utilize work aids to resolve tickets at lowest level of support. . Receive, triage and route tickets… more
- University of Iowa Community Credit Union (North Liberty, IA)
- …unions environment. The IT Help Desk Technician I will provide Level 1 (Diagnostic) application and hardware support to staff, answering emails and ... basis of disability. Refer a friend to this job (https://careers-greenstate.icims.com/jobs/4169/it- help - desk -technician-i/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-336175149) Connect With Us! Not… more
- First Horizon Bank (Maryville, TN)
- …listed in job posting **Weekly Scheduled Hours:** Monday - Friday 9am-6pm ET **Summary** The Level 1 Help Desk Technician is responsible for providing ... according to normal support triage, research and documentation. + Level 1 technicians escalate issues as necessary...and vendor partners + Experience working in an inbound help desk environment to include knowledge of… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category:...support groups to resolve issues that go beyond the Tier 1 level . This includes coordination with Tier 2 ... * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to...incidents by coordination, as necessary. Executes against established Service Level Agreements (SLAs). Documents resolutions and updates self- help… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst...Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level :Secret Clearance. ... services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to...Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission Support Services ... a broad skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers and MSS teams,… more
- Leidos (Lorton, VA)
- **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1 , to join the Mission Support Services (MSS) team. MSS is a shared ... of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively...others for quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier 1 … more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID:...Working knowledge of web page design and support. Entry level salary range is $22.73 - $25.82 per hour DOQ/DOE ... 2976 + Position Type: InformationTechnology/ Help Desk + Date Posted: 4/11/2025 + Location: Lincoln Center...work as part of a team of 13 serving 1 ,000 employees across 18 campuses in Helena. Some of… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 0 (PIPELINE) - TS/SCI w/...10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support. ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...with a small team providing service availability monitoring and help desk support for internet-like collaboration services… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …experience + Clearance Level - Secret **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job Specific Skills** + Works ... As a Help Desk Analyst within the Defense...management, or similar technical related issues. + Performs initial level of problem identification and attempts to resolve using… more
- Zones LLC (Bowling Green, KY)
- Help Desk Analyst (L 1 .5) Professional Services Bowling Green, Kentucky Apply Description Position at Zones LLC. Position Overview: Term: 6 months - possible ... screen and Tuberculosis test What you'll do as the Help Desk Analyst The requirements listed below...solutions. + Escalation: Identify and escalate complex issues to higher- level support teams or specialists when necessary, ensuring a… more
- Robert Half Technology (Charlotte, NC)
- Description Title: IT Support Specialist ( Help Desk | Tier 1 & 2) Overview: We're seeking an IT Support Specialist to provide day-to-day support for ... this is your opportunity! Responsibilities: + Provide first and second- level technical support via phone, chat, and in-person. +...Skills: + 1 -3 years' experience in a Help Desk /IT Support role. + Strong troubleshooting… more
- Amphenol Aerospace (Sidney, NY)
- Help Desk Technician Apply Now! Back to...and platforms. This position will troubleshoot problems as a Level 1 support response and advise on appropriate ... a member of the Network and Operations group, the Help Desk Technician is responsible for the...actions for resolution or advancing to Level 2 technical support. The main philosophical goal of… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior- Level ) to join our team in support ... DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and...related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely… more
- DCCA (Fort Meade, MD)
- …of a team that has a people first mentality and a dedication to excellence. The Level 3 Help Desk Specialist shall possess the following capabilities: . ... Help Desk Specialist 3 Location Fort...Fort Meade, MD Job Code 2384 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2384) DCCA is a veteran-owned IT… more
- General Dynamics Information Technology (Aberdeen, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,Troubleshooting **Experience:** 7 + years of ... **Req ID:** RQ197472 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Top Secret...related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate**… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end… more