- EY (Washington, DC)
- …minimal supervision, provides after-hours service for escalated issues from the Service Desk , Team Lead or wavespace stakeholder Maintain a ... role, they should be able to deliver quality client service , be equipped with appropriate knowledge and be well-versed...also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement… more
- Bright Horizons (Newton, MA)
- **What you will be doing:** The IT Service Desk Team Lead at Bright Horizons plays a critical role in providing advanced technical support to our ... internal users through direct engagement on tickets, service level monitoring and team mentorship. They are a part of a dynamic team that ensures smooth… more
- University of Washington (Seattle, WA)
- …to join our team .** The manager will provide technical leadership for the UW Bothell IT Service Desk Team . This is a hands-on leadership position; ... member of the UW Bothell IT Leadership Team and will lead/manage projects, service and...**DUTIES AND RESPONSIBILITIES** Leadership / Management + Responsible for Service Desk Team (7 staff… more
- William C Brown Inc (Bowie, MD)
- …+ ITSM products (ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- GKN Aerospace (El Cajon, CA)
- …* 3-5 yrs of experience as part of a 1st and 2nd line IT Service Desk support team (preferably within a manufacturing or large enterprise environment) * ... where you can take your career. Job Summary The Service Desk Analyst is a customer facing...team . They are also responsible for ensuring agreed IT service management processes are adhered to… more
- University of Miami (Miami, FL)
- …Manager, IT Service Desk . The Sr. Manager, IT Service Desk leads a team to design, implement, and optimize endpoint solutions to ensure the ... projects, and incidents. + Manage and lead the Help Desk team , including training coordinating work schedules/coverage....managerial position. + Experience with ServiceNow (or other similar IT Service Management platforms). + Experience in… more
- TEKsystems (Denver, CO)
- …will lead the daily and overall operations of the IT Support and Service Desk team including team member development and serves as the escalation ... * Prepare metrics to evaluate and analyze support and service performance * Schedule IT Support resources...service requests and problems ensuring timely resolution by service desk team members *… more
- Hormel Foods (Austin, MN)
- ** Team Lead - IT Service Desk ** **Hormel Foods Corporation** **ABOUT HORMEL FOODS -** **_Inspired People. Inspired Food. (TM) _** Hormel Foods ... . **RESPONSIBILITIES** + Oversees and provides guidance to the Service Desk Technicians and Computer Operators. +...Library) Certification or previous training. + Experience in ITSM ( IT Service Management) Solutions. + Previous employee… more
- Generac Power Systems (Waukesha, WI)
- …results that support growth, and innovate the industry. **Overview:** Member of IT Service Desk Intern team where their main responsibility is to work ... desk . This position will share help in various service desk tasks including but not exclusively...communication skills and willingness to actively contribute in a team environment. + Effective, customer service focused… more
- City of New York (New York, NY)
- …- Create executive reports and dashboards to report on the IT Project and Service Desk team 's weekly tasks, progress, and individual performance. - ... complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope,… more
- University of Washington (Seattle, WA)
- …cornerstone for cross-functional collaboration between the IT Service Desk and the IT Systems team , this role engages a self-motivated individual who ... of the IT support team . IT Administrative Work (15%): *Mentor Help Desk ...history and certifications. *Required Experience: Two years of successful IT Service Desk experience. _Equivalent… more
- ChenMed (Miami Gardens, FL)
- …rapidly expanding and we need great people to join our team . The Associate IT Service Desk Technician is responsible for providing support for a wide ... explain its solution. As an intermediate level position within the Service Desk team , the IT Service Desk Technician works closely with senior … more
- Amazon (Columbia, MD)
- …security clearance with polygraph. Key job responsibilities -Provide first line of support to the IT Service Desk Team - Maintain Desktop OS Images/VDI ... and break / fix scenarios for all technologies the team manages. This role will work closely with the...This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.… more
- Deloitte (Rosslyn, VA)
- …regular reports and updates to IT management on service desk performance, issues, and initiatives. The team Our Core Technology Operations group ... + Managing and overseeing the daily operations of the IT service desk , including incident... service delivery. + Leading and supervising a team of service desk technicians,… more
- Cecil College (North East, MD)
- …in the US, as the College does not offer Visa sponsorships. JOB SUMMARY The IT Service Desk Manager is responsible for rapidly resolving technology issues ... * Implements ITIL framework and best practices for effective IT service management. * Assists in analyzing...timely solutions to users. * Skill in managing a team of help desk technicians, assigning tasks,… more
- Janus Henderson Investors (Denver, CO)
- …regular quality checks on WIP(Work in Progress) tickets which are being worked within the T1 Service Desk team members and providing feedback to the team ... channels + Help mentor, coach and educate Tier 1 Service Desk team members +...mentor, coach and educate Tier 1 Service Desk team members + Act as a...Hours Must have skills + 3+ years in an IT Service Desk support role… more
- Indigo IT, LLC (Dallas, TX)
- …we are always looking to hire top talent in the field - come join us today! The Service Desk team operates as the first POC for customer end-users respond to ... Service Desk Analyst Remote SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted… more
- Groupestahl (Masontown, PA)
- …issues that may become a problem. + Maintain open lines of communication between yourself, the Service Desk team and the Service Desk manager. ... issues in a timely manner before escalating to another team if necessary. + Collaborate with team ...+ Report any misuse and or abuse of company IT equipment to the Service Desk… more
- Royal Communications Consultants Inc (White Plains, NY)
- …/ NYC / Hybrid Seeking someone with experience in managing and growing a Technical Support and Service Desk team (not an Operations Team ). You will be ... goal setting and coaching to other members of the Service Desk team . Your experience...FAQs and web-based guides and provide content to the IT Intranet page. + Oversee service delivery… more
- EDB (Columbus, OH)
- …seeking a highly energized leader to manage, develop and lead our geographically dispersed IT Service Desk organization. In this highly visible and hands-on ... role, the **Manager, Global IT Service Desk ** will be...and/or experience required. + Prior experience within an Enterprise IT team supporting 500+ global employees. +… more
