- American IT Staff (Atlanta, GA)
- …forms, UI policies, business rules, and integrations. Implement and maintain ServiceNow modules, including IT Service Management ( ITSM ), IT ... ServiceNow solutions. This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to… more
- ManTech International (Reston, VA)
- …Familiarity with operating systems (Windows) and basic networking concepts. Understanding of IT Service Management ( ITSM ) principles. Strong ... and incident management . Contribute to maintaining a secure and efficient IT environment for government users. Ensures the continued operations of systems to… more
- Truist (Raleigh, NC)
- …production support, systems engineering, database engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ... to the shared knowledge base. 6. Participate in incident, problem, and change management processes, following ITIL best practices. 7. Perform root cause analysis for… more
- Prime Medicine (Cambridge, MA)
- …of IT operations and digital workplace platforms. This role owns end-to-end IT service delivery, including helpdesk, support teams, endpoint and identity ... Cloud, and Cybersecurity, this role is critical in shaping IT service strategy, advancing digital enablement, and... improvements through automation, training, and process refinement. Lead IT change management and CAB processes to… more
- Capgemini (Chicago, IL)
- Job Title : Senior Service Management Consultant - IT Workflows / CMDB/CSDM Location : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, New York; ... with third-party integration tools (eg, SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM , and Asset Management modules. Experience in Agile/Scrum environments.… more
- Intact Insurance Specialty Solutions (Canton, MA)
- …is for our US team. The opportunity We currently have an opportunity for a Senior IT Manager - Cloud Infrastructure and DevOps to join our Corporate IT team ... to delivering secure, resilient, and scalable solutions. Some of the Senior IT Manager - Cloud Infrastructure and DevOps responsibilities include but are not… more
- Capgemini (Chicago, IL)
- Job Title : Principal Service Management Consultant - Performance Analytics Location : Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; New ... report requirements *Participates in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client… more
- BlackLine (Pleasanton, CA)
- …strong communication capabilities, and a solid technical background in IT infrastructure, cybersecurity, and/or service delivery. Responsibilities include ... Grow at BlackLine! Make Your Mark: The Senior Incident Management Analyst plays a pivotal role in ensuring the...Get To: Lead major incident response efforts according to service -level guidelines. Organize, facilitate, and lead technical teams to… more
- Abacus Service Corporation (St. Paul, MN)
- …specifications for this position. ITSM Strong understanding of ITIL or IT Service Management frameworks Work Processes Experience documenting software ... documentation efforts related to the implementation of a new IT service desk tool and the adoption... desk tool and the adoption of Information Technology Service Management ( ITSM ) practices. This… more
- Thomas Jefferson University Hospitals, Inc. (Philadelphia, PA)
- …establishing policies, procedures, standards, and objectives for applications management ; collaborating with functional leaders to define technology requirements; ... that technology solutions deliver measurable value. Oversee application governance, service -level agreements, and technology standards. Responsible for vendor relationships.… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Knowledge of industry-accepted standards and best practices related to Information Management Operations and ITSM best practices. Knowledge in handling ... Competitive Range partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help you develop and expand… more
- CACI International (Washington, DC)
- IT Service Management ( ITSM ) Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... system infrastructure. CACI is looking for an experienced, innovative, and motivated ** IT Service Management ( ITSM )** **Specialist** to support the… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Lead AI-driven IT Service Management ( ITSM ) Engineer (Lead Specialty Software Engineer), as part of the ... This role is responsible for optimizing the L1 and ITSM activities within the Wealth Management organization,...military experience, education + 4+ years of experience with IT Service Management **Desired Qualifications:**… more
- UKG (Ultimate Kronos Group) (Weston, FL)
- …you. **About The Team:** The Incident Management Team, being part of the IT Service Management ( ITSM ), works cross-functionally with Global Services, ... role: 1:00 PM est - 10:00 PM est The IT Service Operations Specialist provides day-day support...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn… more
- Honeywell (Morris Plains, NJ)
- …cross-functional teams and stakeholders to understand business requirements and provide expertise in IT service management and monitoring. The future is what ... trends and opportunities for improvement. + Manage and optimize ITSM tools to support service management...a related field. + 5+ years of experience in IT service management or a… more
- PCI Pharma Services (Philadelphia, PA)
- …network to pioneer and shape the future of PCI. **Position Summary** : The Senior Director, Global IT Service Management ( ITSM ) & Delivery is a key IT ... role responsible for overseeing the end-to-end IT service management strategy, service delivery,...Direct the end-to-end ITSM lifecycle, ensuring effective management of incidents, problems, changes, and service … more
- Tyto Athene (Doral, FL)
- …in Doral, Florida. **Responsibilities:** + Leads the development and management of IT Service Management ( ITSM ) strategies, processes, and frameworks ... management + Collaborates with stakeholders to integrate ITSM processes with broader IT and business...manages the IT current environment record tofacilitateeffective service management and decision-making + Identifiesand addresses… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …using ITSM best practices. + Leads work efforts to improve efficiencies across IT Service Management ( ITSM ) process lifecycles. + Functions as ... recommend tools and processes for the enterprise. + Provides ITSM project services and support with limited management...years of Information Technology experience. + ITIL Foundations and IT Service Management certifications preferred.… more
- CVS Health (Hartford, CT)
- …the integration of machine learning models and intelligent automation workflows to revolutionize IT Service Management ( ITSM ) processes. Drive ... a hands-on expert, passionate about leveraging data to enhance IT service availability, automate critical processes, and...**Cross-Functional Collaboration** : Serve as a key partner to ITSM teams, business analysts, and service owners.… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
