- XPO (Fort Mill, SC)
- … contract administration, preferably in large, multi-state, multi-national IT departmentsKnowledge of ITSM ( IT Service Management ) operations or ... of standard IT service delivery framework in collaboration with IT Service Management ( ITSM )Develop and maintain VMO artifacts and participate in… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- Nightwing (Sterling, VA)
- …emerging threats. Nightwing is seeking a Business Process Consultant / Business Process Analyst with IT Service Management ( ITSM ) Service Catalog and ... Request Management expertise to drive customer outcomes. Responsibilities: * Lead IT Service Management ( ITSM ) Service Catalog and Request … more
- Camping World (Lincolnshire, IL)
- …candidate will be responsible for overseeing the delivery and continuous improvement of IT Service Management ( ITSM ) processes, ensuring high-quality ... and expansion to other cross-functional teams to follow. + Implement and maintain IT Service Management ( ITSM ) best practices, policies, and standards to… more
- CACI International (Chantilly, VA)
- …Responsibility:** + Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation for Incident, Problem, ... Database (CMDB), Asset Management , and Event Management / Integration and related ITSM /ITIL processes...reconcile data based on the chosen authoritative source + ITSM Suite Service Portal Implementation and Customization… more
- Insight Global (Chantilly, VA)
- …operational risks. PositionResponsibility: EngineersITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation forIncident, ... Configuration Management Database (CMDB),Asset Management , andEvent Management / Integration and related ITSM /ITIL processes cross platform… more
- Leidos (San Antonio, TX)
- …has an exciting Problem Manager based in our San Antonio Texas office. POSITION SUMMARY: This IT Service Management ( ITSM ) Problem Manager position is a ... Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service...problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. +… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- Humana (Louisville, KY)
- …the CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic ... Systems, or a similar field required. + 10+ years of experience leading an IT Service Management ( ITSM ) function, preferably in the setting of technology… more
- MISO Energy (Carmel, IN)
- **Description** You'll know you're a successful ** IT Service Management ( ITSM ) Analyst/Process Analyst** if you: + Have fully integrated into the ITSM ... process and capabilities, ensuring seamless detection and response to IT service disruptions. + Are proficient in...Process, FOCUS Framework, LEAN, Six Sigma, and Organizational Change Management with a focus on ITSM processes… more
- Brookfield Properties (Chicago, IL)
- …alignment with business objectives and IT policies + Implement and maintain IT service management ( ITSM ) processes, including incident, problem, ... the business and its stakeholders. This role involves spearheading IT service management processes, including...experience working in IT Infrastructure Operations and Service Delivery teams + Experience with ITSM … more
- City and County of San Francisco (San Francisco, CA)
- …and city partners to help San Francisco serve its residents! Department of Technology (DT)'s IT Service Management ( ITSM ) Program is a best practices ... independent manner, (B) must have a strong background in IT Service Management and ...of multiple complex projects/initiatives in parallel to successfully delivering ITSM / IT Business Management (ITBM) and… more
- CVS Health (Austin, TX)
- …ITSM Reporting Analyst plays a crucial role in leveraging data insights to enhance IT Service Management ( ITSM ) processes within the ServiceNow ... ITSM metrics, including incident management , change management , problem management , and service ...change management , problem management , and service level agreements (SLAs). Collaborate with ITSM … more
- IT Concepts (Woodlawn, MD)
- …support within the CAPRS environment. The ideal candidate will have a strong understanding of IT Service Management ( ITSM ) processes and will be able ... configure ServiceNow Enterprise modules such as Incident, Problem, Change, Service Catalog, and Knowledge Management . + Customize...Prior SSA experience is a plus. + Knowledge of IT Asset Management (ITAM) and Configuration … more
- V2X (Springfield, VA)
- … Management Framework, IT Governance, Software Development Lifecycle (CDLC), and/or IT Service Management ( ITSM ). + Familiarity with logistical ... across the Enterprise. + Key Responsibilities + Develops and implements organizational IT asset management policy, procedures, and best practices across all… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... performance assessment, support services, and overall quality assurance of government IT contracts. + Advise on assessment, technical management , update,… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... legacy and emerging tools and platforms for all aspects IT asset and portfolio management . + Support preparation and execution of standard operating procedures… more
- Citigroup (Irving, TX)
- …Redis, NoSQL databases, SRE principles, as well as experience in monitoring, observability, IT Service Management ( ITSM ), and managing database ... components such as middleware components, network, OS, virtualization and other ecosystem 5. ** IT Service Management ( ITSM ):** - Integrate ITSM … more
