- Merck & Co. (Rahway, NJ)
- …with ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, and ServiceNow IT Service Management ( ITSM )MSc Degree or BSc Degree or ... from IT Data Quality, IT Analytics & Reporting , IT Service Management , Global Service Desk, Global Operations Center,… more
- Merck & Co. (Rahway, NJ)
- …leveraging the capabilities of the ServiceNow Common Service Data Model (CSDM), ServiceNow IT Service Management ( ITSM ), ServiceNow Hardware Asset ... IT Data Quality , IT Analytics & Reporting , IT Service Management , Governance Risk & Compliance , Cloud/Infrastructure/Application Management ,… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- CVS Health (Hartford, CT)
- …leading Agile development teams and delivering high-quality software products.- Deep understanding of IT Service Management ( ITSM ) processes and ... with the company's overall business goals and objectives. - Collaborate with ITSM stakeholders, including business leaders, IT teams, and end-users, to… more
- PulteGroup (Englewood, CO)
- Job Summary: A hands-on role directly responsible for the design and maintenance of our IT Service Management ( ITSM ) tool as well as enabling and ... coordinating our ITSM standards within IT , Security and Asset Management (ITAM). This...management activities to identify, analyze, and resolve recurring IT issues and root causes. + Service … more
- Leidos (San Antonio, TX)
- …Antonio Texas office. POSITION SUMMARY: This position is slated to start in June 2024. This IT Service Management ( ITSM ) Problem Manager position is a ... Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service...problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. +… more
- SAIC (Washington, DC)
- …and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations ... **Description** SAIC is seeking an experienced ServiceNow and ITSM Manager to join our team supporting a...and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty… more
- Mizuho Corporate Bank (New York, NY)
- …ITSM Transformation Delivery Partnering with the Executive Director of IT Service Management , the Director ITSM Transformation Delivery will drive ... effectiveness monitoring. Leveraging skills in business analysis and project management , the Director ITSM Transformation Delivery will...The ideal candidate will have a strong background in IT Service Management , with expertise… more
- CIBC (Chicago, IL)
- …please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** The **Head of US IT Service Management ( ITSM )** plays a crucial ... ITSM tools and technologies that support the bank's service management objectives. Ensure proper configuration, integration,...have a minimum of 10 years of experience** in IT service management , with at… more
- Vertafore (Denver, CO)
- …Request, Knowledge Management , CMDB, and other IT Service Management processes + Operate under ITSM to support departmental controls, policies, and ... continuous improvement efforts. If you are enthusiastic about optimizing IT service management and have...Service Level Agreements internally and externally + Guide ITSM to align with industry best practices (such as… more
- Navistar, Inc. (Lisle, IL)
- …Product Owner to support our Digital Transformation Journey. In this role you will be responsible for IT Service Management ( ITSM ) and IT Operations ... tomorrow. Responsibilities + Support and assist with executing an IT strategy to drive adoption of ITSM ...CMDB and the CSDM framework. + In-depth knowledge of IT Service Management (ITIL) frameworks.… more
- Scotiabank (OR)
- …globally and employing approximately 2,000 full-time employees and contractors, across 15 countries. The IT Service Management ( ITSM ) department is the ... Process Manager, IT Service Management **Requisition...responsible for the Process, Governance, and operations of key ITSM practices globally. **The Role** You will be an… more
- HonorHealth (Phoenix, AZ)
- …for the strategy, design, coordination, deployment, and management of the assigned IT Service Management ( ITSM ) process for the Organization. ... Examples of ITSM processes include, but are not limited to, IT Change Management , IT Release Management , IT Incident Management , etc. This… more
- Insight Global (Chicago, IL)
- Job Description The Head of US IT Service Management ( ITSM ) plays a crucial role in overseeing the delivery of IT services and ensuring alignment ... frameworks, as well as experience in implementing and optimizing ITSM processes within a banking environment. The incumbent will...Skills and Requirements - 10 years of experience in IT service management , with at… more
- Occidental Petroleum (Houston, TX)
- …and regulations. Day to day responsibilities may include working with a team to: Document IT Service Management ( ITSM ) practices based on industry ... focus group to collect an in-person feedback for the IT Service Management practices Collaborate...with stakeholders to design and implement improvements to existing IT practices Communicate changes to ITSM practices,… more
- Zimmer Biomet (Warsaw, IN)
- …implementation, and/or support activities for those systems Apply principles, concepts and practices of IT Service Management ( ITSM ), PMLC, and Systems ... career development without having direct reports and: - Performs management duties and provides cross-functional team leadership without other...IT or Finance capacity, and with utilizing formal ITSM and SOLC processes and tools in an … more
- Continental (Marysville, OH)
- …(English - fluently - orally and written) 3-5 years professional experience Knowledge about IT Service Management ( ITSM ) concepts and processes, ability ... local circumstances and the innovative potential locally IT Infrastructure, especially: IT Service Desk (incl,. UHD),Desktop Management ("DE"), Mail… more
- Publicis Groupe (Houston, TX)
- …guidance on Salesforce technologies to the team + Implementation and management of IT Service Management ( ITSM ) processes like Event Management ... related to Salesforce applications, provides ongoing operations support aligned with the IT Service Management processes and will be part of the Centre… more
- CVS Health (Hartford, CT)
- …ITSM Reporting Analyst plays a crucial role in leveraging data insights to enhance IT Service Management ( ITSM ) processes within the ServiceNow ... ITSM metrics, including incident management , change management , problem management , and service ...change management , problem management , and service level agreements (SLAs). Collaborate with ITSM … more
