- Robert Half Technology (West Des Moines, IA)
- Description The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX's implementation within the client and the ... integrations between Genesys Cloud and other contact center tools. This role...Knowledge Center, including coordinating and driving execution with other IT teams and vendors. * Analyze business requirements, provide… more
- HCA Healthcare (Nashville, TN)
- …apply! **Job Summary and Qualifications** **The position will be for the Consulting Product Analyst role for CSO supporting our Genesys CX platform. The primary ... individual is recognized. Submit your application for the opportunity below: Genesys Consulting Product AnalystParallon. **Benefits** Parallon, offers a total rewards… more
- Henry Ford Health System (Troy, MI)
- …programs using C#, JavaScript, HTML and SQL; develop appropriate programs and systems documentation according to established IT standards; conduct customer ... objectives through research and fact-finding; develop and modify complex information systems ; prepare detailed specifications from which programs will be written;… more
- Palo Alto Networks (Santa Clara, CA)
- …solutions. + System & Tool Proficiency: Develop a deep understanding of key business systems such as Salesforce (SFDC), Genesys , and Tableau. Learn and support ... a data professional for the role of Strategic Insights Analyst . You will use your business acumen and technical...Leverage your deep understanding of our Support process and systems , to inspect the Support business. Develop reporting cadence… more
- Huntington National Bank (Columbus, OH)
- …integration, casing, scripting and execution of all testing for complex call center systems . Responsible for work on multiple programs/ systems as a project team ... + Responsible for measuring and maintaining call center performance from an IT & business perspective (capacity, call failures, IVR utilization, etc.) Basic… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …to meet business needs. + Investigate, troubleshoot, and resolve user issues with Genesys Cloud working closely with IT /Development as needed. + Technically ... responsible for the overall improvement, automation, support, and innovation of our Genesys Cloud platform. The Individual will work with our Implementation team and… more