- American IT Staff (Atlanta, GA)
- …and integrations. Implement and maintain ServiceNow modules, including IT Service Management ( ITSM ), IT Operations Management (ITOM), and IT Business Management ... enterprise environments. In-depth knowledge of ServiceNow platform capabilities, including ITSM , ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub. Strong… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Knowledge of industry-accepted standards and best practices related to Information Management Operations and ITSM best practices. Knowledge in handling and ... Facility Service Desk, ensuring completion of tasks related to day-to-day operations , COMSEC integrity maintenance, and trouble ticket management. Perform network… more
- Prime Medicine (Cambridge, MA)
- …Medicine is seeking a strategic, hands-on Senior Manager, Digital Workplace & IT Operations to lead the delivery, optimization, and continual improvement of IT ... operations and digital workplace platforms. This role owns end-to-end...helpdesk workflows, and escalation procedures leveraging MSPs and using ITSM platforms such as ServiceNow or Autotask. Oversee and… more
- Vuori, Inc (Carlsbad, CA)
- …in-store and back-end retail systems. In this role, you will lead technical operations across our retail environments, ensuring that systems such as POS, store ... issue response. Evaluate and pilot new technologies to improve store operations and customer experience. Automate routine tasks, deployments, and configurations to… more
- Intact Insurance Specialty Solutions (Canton, MA)
- …ExpressRoute, firewalls, DNS, and hybrid connectivity. Lead adoption and operations of containerized workloads using AKS, including orchestration, scaling, and ... and reliability through proactive monitoring, alerting, and participation in ITSM processes. Identify and remediate technical debt, continuously improving systems… more
- Thomas Jefferson University Hospitals, Inc. (Philadelphia, PA)
- …overseeing the successful delivery and optimization of systems that support business operations . This position plays a central role in helping the organization ... Works closely with business leaders as a trusted advisor and connector between operations and IT. Confident working with executive teams and driving alignment at the… more
- BlackLine (Pleasanton, CA)
- …handling and escalation. What You'll Bring: 5+ years of experience in IT Operations , Incident Response, or Cybersecurity, including at least 2 years in a senior ... understanding of ITIL framework (certification preferred). Hands-on experience with ITSM platforms (eg, ServiceNow, Exigence, Jira). Thrive in fast-paced… more
- Perficient (St. Louis, MO)
- …help engineering teams migrate towards their use. Collaborate with the customer's operations and technology leadership on the future analytic goals of the ... HRSD CIS and Suite certification(s) Experience in other ServiceNow modules such as ITSM , ITOM, ITAM etc. would be considered a plus. Provide best practices and… more
- Diverse Lynx (Atlanta, GA)
- …ITIL practices and SRE principles. Experience integrating observability and AIOps into enterprise ITSM platforms. This Job Might Be for You If You Are: A ... and reliability of systems and applications. They work with development, operations , and security teams to integrate observability into the software development… more
- KeyBank (Cleveland, OH)
- …testing into release management and change management within the ITIL/ ITSM process framework, Communicates accurate status/health information to delivery Project ... complex project related experience managing large scale testing programs/projects in operations or technology in the quality assurance space. Managerial Skills:… more
- Truist (Raleigh, NC)
- …with guidance from senior engineers, ensuring minimal disruption to business operations . 2. Support day-to-day monitoring of system performance and use monitoring ... engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ServiceNow with solid understanding of incident, problem, and… more
- Abacus Service Corporation (Seattle, WA)
- …using and/or administering SharePoint to manage documentation. Has experience using ITSM such as ServiceNow tool. Creating Knowledge Base articles. Required Skill ... Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which include systems, operations and/or other employees. more
- Mizuho Corporate Bank (New York, NY)
- Join Mizuho in IT Service Management Operations ! We are seeking a highly experienced and dynamic Director of IT Service Management Operations to join Mizuho ... will be responsible for leading a team to execute the day-to-day operations and governance of Incident Management, Change Management, Problem Management, and Release… more
- PCI Pharma Services (Philadelphia, PA)
- …and KPIs to track team success and service quality across all regions. + ** ITSM Strategy, Systems Implementation & Operations ** + Develop and implement a ... scalable to meet future business needs. + Oversee the day-to-day operations of ITSM tools & platforms, ensuring high availability, reliability, and scalability… more
- CVS Health (Hartford, CT)
- …operational success. + 3+ years of exposure to infrastructure technologies and operations **Preferred Qualifications** + ** ITSM Frameworks** : ITIL certification ... data pipelines are efficient, scalable, and reliable. + **Intelligent Automation of ITSM ** : Spearhead the integration of machine learning models and intelligent… more
- American Express (Phoenix, AZ)
- …end of life, end of support, and disposal. + Lead the architecture, engineering, and operations of the ITSM platform, servicing the needs of asset owners for ... seeking a highly motivated and experienced Vice President of IT Asset and ITSM Platform Management to lead our organization's efforts in maturing and optimizing… more
- CACI International (Chantilly, VA)
- …Sustainment and Administration of an Enterprise ServiceNow implementation (IT Service Management ( ITSM ), IT Operations Management (ITOM, etc.). In this role you ... Operations Manager (ServiceNow) Job Category: Information Technology Time... teams + 3+ years' experience working in ServiceNow ITSM , ITOM or ITAM + Experience with the maintenance… more
- ManTech (Doral, FL)
- …of additional experience in lieu of a degree. + 9+ years of relevant Operations / ITSM experience. + 5+ years of experience with service delivery operations ... one of four senior lead positions reporting to the Operations lead. Scope of the work encompasses all activities...are not limited to:** + Prioritizes, assesses, and manages ITSM incidents, requests, and inquiries, providing full ITSM… more
- BAE Systems (Washington, DC)
- … and shall ensure end-to-end delivery of services based on Government-approved ITSM processes. The Operations Manager shall lead the analysis, planning, ... **Job Description** BAE Systems is looking for an experienced Operations Manager to beresponsible for the delivery of IT...and implementation of ITSM initiatives in support of United States Army Corps… more
- Southern California Edison (Rosemead, CA)
- …Governance: Develop and enforce robust information governance policies, overseeing ITIL/ ITSM -based operations . + Identity and Access Management (IAM): ... Science, or related disciplines. + Certifications: ITIL(R) 4 Foundation Certification in ITSM , AWS or Azure Certified Practitioner, CISSP, CISM, CISA, or similar… more
