- Insight Global (Charlotte, NC)
- Job Description The ITSM Problem Manager role is a subject matter expert (SME) focused on the stability and resiliency of externally hosted services that ... Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements ITIL ITSM / relationship mgmt. Primarily problem management and… more
- Marriott (Bethesda, MD)
- …Full Time **Located Remotely?** Y **Position Type** Management **Job Summary** The Senior Manager of ITSM Data and Analytics is part of the Technology ... an enterprise-wide data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Stakeholder Value; or ServiceNow Certified Implementation Specialist - ITSM ; or Certified Problem and Change Manager (CPCM) or HDI Problem Management ... to make a personal impact as a **SCITLS Change/ASI Manager ** supporting USSTRATCOM. GDIT is your place to make...GFAC + Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months + **Desired… more
- ZOLL Medical Corporation (Chelmsford, MA)
- …treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Summary The ITSM Manager is responsible for the ownership and management of ... Management and its functions as well as the deployment and evangelization of ITSM and its related processes: Service Desk, Incident Management, Request Fulfillment, … more
- Insight Global (Tampa, FL)
- Job Description The Manager of IT Service Management is responsible for overseeing the daily operations and performance of the organization's IT Service Desk. This ... operational efficiency in line with ITIL principles and the organization's ITSM strategy. The position involves close collaboration with IT service management… more
- ICW Group (San Diego, CA)
- …ensuring alignment with organizational goals, best practices, and industry standards. The ITSM Manager will also be instrumental in enhancing the end-to-end ... THE JOB** The purpose of the IT Service Management ( ITSM ) Manager is to oversee and lead...improvement and follows best practices. Establishes, refines, and enforces ITSM processes (incident, problem , change, release, configuration… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Description:** Seize your opportunity to make a personal impact as a **SCITLS Problem Manager ** supporting USSTRATCOM. GDIT is your place to make meaningful ... At GDIT, people are our differentiator. As a **SCITLS Problem Manager ** supporting USSTRATCOM in Offutt AFB,...CCNA + Ability to Obtain ITIL 4 Foundation - ITSM Certification within the first 9 months + **Desired… more
- University of Colorado (Boulder, CO)
- …**Job Summary** The Office of Information Technology encourages applications for a Program Manager for IT Service Management ( ITSM )! This work will work with ... OIT and campus's academic and research mission. The Program Manager for ITSM possesses the authority to...in OIT. + Design, implement, manage and continuously improve ITSM processes, including incident management, problem management,… more
- Belcan (Cincinnati, OH)
- …obtain one. *You must be able to pass a drug test prior to starting. The ITSM - IT Support Services Manager 's responsible for day-to-day operations of the Level ... operational support for IT services, and coordinating on Major Incidents and Problems. The ITSM - IT Support Services Manager is responsible for managing the… more
- NFTA (Buffalo, NY)
- …92,215 - $ 138,323 Union Status: NON-REPRESENTED WORK OBJECTIVE: The IT Security Manager ( ITSM ) is responsible for leading the day-to-day operations of securing ... IT SECURITY MANAGER Title Description: INFORMATION TECHNOLOGY Date Posted: 5/22/2025...systems. Reporting to the Chief Technology Officer (CTO), the ITSM is tasked with providing technical expertise in all… more
- Tarleton State University (Stephenville, TX)
- Job Title Service Desk Manager Agency Tarleton State University Department User Support Proposed Minimum Salary Commensurate Job Location Stephenville, Texas Job ... Type Staff Job Description The Service Desk Manager , under direction of the Deputy CIO, is responsible...functions, staff supervision, performance measurement, user experience improvement, and ITSM system utilization. The position plays a key role… more
- NuAxis Innovations (Washington, DC)
- …+ Service Desk-specific certifications such as HDI Support Center Manager or ITSM certifications. Personal Attributes **Customer-Focused Mindset:** ... **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1**...7-10 years of progressive experience in IT Service Management ( ITSM ) roles, including Quality Assurance, Service Delivery, or IT… more
- Burlington (Edgewater Park, NJ)
- …overseeing Incident Management, Major Incident Management, Service Request Fulfillment, and Problem Management. The Manager will establish and monitor service ... 130 S Edgewater Park NJ US 08010 **Overview** As Manager of IT Service Delivery/Service Management, you will be...support function. + Develop and enforce incident, request, and problem management processes to improve service efficiency. + Drive… more
- NBC Universal (Englewood Cliffs, NJ)
- …across our broad and diverse portfolio of brands. The ServiceNow Platform Development Manager will play a crucial role in driving the development and execution of ... and Operational Support utilizing DevOps tools and methods, Data Analysis and ITSM principles. In addition, the ideal candidate will possess a strong grounding… more
- MIT Lincoln Laboratory (Lexington, MA)
- …MIT Lincoln Laboratory is seeking a visionary and experienced ServiceNow Product Manager /Owner to lead and drive the next phase of our ServiceNow journey. ... that builds on the success of our Information Technology Service Management ( ITSM ) module implementation. We are expanding the platform to deliver an… more
- Duquesne Light Company (Pittsburgh, PA)
- …to join our team! **Position Overview:** The **Operations Service Delivery Manager ** is responsible for hands-on technical end-to-end delivery of operational ... and compliant, and client satisfaction remains high. The technical seasoned manager leads cross-functional teams, drives continuous improvement initiatives, and acts… more
- Leidos (Washington, DC)
- …in IT operations, service management, or business analysis. + Strong analytical and problem -solving skills. + Proficiency in ITSM tools (eg, ServiceNow, BMC ... **Description** Leidos is hiring a **Journeyman IT Project Manager ** to support the ESA V program. The ESA V program is an IT Services program supporting several… more
- CACI International (Chantilly, VA)
- Operations Manager (ServiceNow) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... Travel: Local * * * **The Opportunity:** CACI is looking for an Operations Manager to provide hands-on technical guidance and oversight to a team of Platform… more
- The Hertz Corporation (Chicago, IL)
- …going live + Ensure adherence to ITSM 's Change, Incident and Problem Management processes + Provide on-call manager escalation support for production ... CMDB configuration items (database assets), respond to inquiries from ITSM team when cleanup/edits are required. + Coordinate with...11g, 12c and 19c + Experience with Oracle Enterprise Manager (OEM) + 5+ years with SQL*Server experience +… more
- Cognizant (Hartford, CT)
- …to own the business in a secure environment. **Job** **Tittle** : Manager -CSI (Service Management) **LOCATION** : Hartford, CT . Should have minimum 10+ ... roles in past . Must have Good exposure on ITSM tool & process . Capable to handle the...with multiple team . Should have good knowledge on Problem & Change management . Preferred to have certification… more