- Travel + Leisure Co. (Orlando, FL)
- … process from Escalation to Communication to Closure. + Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. ... into exceptional experiences for millions of travelers worldwide. The ** Analyst , Incident and Problem ** provides...ITIL certification is preferred. + Basic understanding of ITIL Incident and Problem Management processes.… more
- NANA Regional Corporation (San Antonio, TX)
- The Incident and Problem Management Analyst serves as the primary point of contact for incident and problem reporting within the client ... organization. Responds to incidents/issues, opens trouble tickets, provides status updates on existing tickets, answers incoming calls, creates support tickets and provides the customer with information necessary to track the ticket. Engages with… more
- NiSource (Columbus, OH)
- …years of experience in IT Service Management , including at least 4 years in a problem or incident management role. + 3+ Years using ServiceNow and report ... **Job Summary** The Senior IT Analyst is responsible for identifying, defining and documenting...expectations, deliverables, and timelines. **Essential Functions** + Own the Incident , Major Incident and Problem … more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... * * * **The Opportunity** : We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous improvement… more
- Koniag Government Services (Chantilly, VA)
- Cyber Defense - Junior Security Operations Center/ Incident Response Analyst (REMOTE) Virtual Req #595 Wednesday, June 25, 2025 **Koniag Data Solutions,** a ... Services company, is seeking a Cyber Defense - Junior Security Operations Center/ Incident Response Analyst to support **KDS** and our government customer… more
- Leidos (Arlington, VA)
- …our customers through scale and repeatability. Leidos has a critical need for a Incident Response Analyst to support DHS. The Department of Homeland Security ... of coordination and communication. Leidos is seeking a Senior Incident Response Analyst to join our team...and improve SOC detection capabilities * Document Investigation and Incident Response actions taken in Case Management … more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. **About the Team:** Incident Management Team, being part of the IT Service Management ... 1 PM ET - 10 PM ET The Lead Incident Response Analyst provides day-day support for...* 5+ years of experience supporting a global 24x7x365 incident management team in an enterprise SaaS… more
- Cayuse Holdings (Huntsville, AL)
- **Overview** **The Mid-Level DFIR Analyst supports incident response and digital forensics operations. This role focuses on triage, alert analysis, evidence ... USD $140,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2366/digital-forensics-%26- incident -response- analyst -mid-level/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-AL-Huntsville_ **ID**… more
- American Express (New York, NY)
- …threats? American Express seeks to recruit a passionate, and experienced intrusion response lead analyst for its incident response team. This is a senior level ... junior analysts across Windows, Mac, Linux, and Cloud platforms. + Participate in incident response and crisis management activities. + Advise leadership on… more
- Cayuse Holdings (Huntsville, AL)
- …DFIR analyst is responsible for leading advanced cyber incident investigations and providing hands-on support across our client's mission requirements ... Certifications:** + GIAC Continuous Monitoring Certification (GMON). + GIAC Certified Incident Handler (GCIH). + GIAC Certified Forensic Analyst (GCFA).… more
- University of Miami (Miami, FL)
- …+ Cloud Security certification + Minimum 7 years of relevant experience + Security incident management processes and tools. + Security risk assessment process. + ... Information Security Manager (CISM) + GIAC Certified GIAC Forensic Analyst + CERT Incident Response Process Professional...Threat intelligence management lifecycle. + IT end-to-end problem management and root cause analysis is… more
- Citigroup (Irving, TX)
- …participation in a weekend on-call rotation, a few times per year. **Competencies** : + Incident Management + Problem Management + Communication (Written ... responses, facilitate communication, and drive resolution. **Key Responsibilities:** **Major Incident Management :** + Facilitate the coordination, communication,… more
- Pegasystems (Boston, MA)
- …Category: Client Support Location: US - Massachusetts - Remote **Meet Our Team:** The Incident Management Team is comprised of eight Principal Incident ... you will play a key role in supporting clients through proactive and reactive incident management . Your role will involve managing the lifecycle of all incidents… more
- Palo Alto Networks (Arlington, VA)
- …is to create a more secure digital world by providing the highest quality incident response, threat intelligence, and cyber risk management services. Our team is ... to name a few! **Your Career** The Managing Director, Incident Response, is responsible for leading Unit 42's ...in the day to day delivery aspects and functional management of the consulting organization, but is also responsible… more
- Capgemini (Austin, TX)
- …incident reviews to identify root causes and implement preventive measures. * Problem Management : Analyze incident trends to identify recurring issues. ... **Job Title** : Service Management Analyst **Location** : Austin, TX...will have hands-on experience in Incident , Major Incident , Problem , and Change Management ,… more
- PenFed Credit Union (San Antonio, TX)
- …Antonio, Texas location. The primary purpose of this job is to coordinate the change, Incident and problem management processes and procedures so that they ... the PenFed family. PenFed is hiring a (Hybrid) ITSM Analyst at our Tysons, Virginia; Omaha, Nebraska or San...of the ITSM ticketing system. + Assist in developing incident and problem management to… more
- DMS International (Virginia Beach, VA)
- US Navy Functional Analyst (Information Management ) Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in ... + Responsiveness to our customer's mission DMS is currently seeking an Functional Analyst (Information Management ). The Functional Analyst will provide IT… more
- Amazon (Arlington, VA)
- …and trust. The DSTP team is looking for a passionate Security and Privacy Incident Response Engineer who can lead the response to privacy and data protection issues ... an attacker and defender, while working through the entire incident response lifecycle. You'll be working in a global...this role, you will apply your creative and critical problem solving skills to quickly contain incidents and then… more
- TECO Energy (Tampa, FL)
- …1 years of experience Additional Knowledge/Skills/Abilities (KSA) Required: Proficient knowledge of incident management processes, problem management ... Title: **Desktop Support Analyst , KVM Focus, Progression** Company: **Tampa Electric Company**...* Determine the appropriate course of action within the incident management process (ITIL). * Works under… more
- CACI International (Chantilly, VA)
- …accurate reporting to improve service delivery, infrastructure management , and conduct proactive problem and incident management * Works with the ITSM ... Service Performance Management Analyst Job Category: Information Technology...trends or patterns in complex data sets . Supports Incident and Problem Management processes… more