- IT Concepts (Austin, TX)
- …spark innovation, and achieve extraordinary milestones. Kentro is hiring a Major Incident Management (MIM) Support Specialist within the VA End Point ... Affairs (VA) End User support and Operations Monitoring contract within Major Incident Management (MIM). + Ensure the VA's IT services are reliable,… more
- Travel + Leisure Co. (Orlando, FL)
- …across small and large groups, consistently execute the steps to the Major Incident Management process, and support efforts to understand root cause. ... **How You'll Shine:** + Provide 24x7 support to the Major Incident Management process through analyzing details provided by Service Desk or Technical… more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. +...incentive compensation. **Our Promise** At Guardian, you'll have the support and flexibility to achieve your professional and personal… more
- Fiserv (Omaha, NE)
- …as well as quick and safe service restoration for the clients. + MIMIC ( Major Incident Management Information and Collaboration) Tool: Responsible for ... IT services. You will work closely with various IT Support and Business teams to ensure timely and safe...with the identification of process enhancement opportunities to improve Major Incident Management efficiency and… more
- Fiserv (Omaha, NE)
- …Manager **About your role:** We are seeking a highly skilled, detail-oriented and motivated Major Incident Management SRT (Senior Response Team) associate to ... IT services. You will work closely with various IT Support and Business teams to ensure timely and safe...and safe service restoration for the clients. + MIMIC ( Major Incident Management Information and… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …of this position is responsible for the Tier 1 and Tier 2 24x7 EUC Incident Management phone support and ticket handling processes and operations for ... and operational Manager for providing statewide 24x7 Tier 1 incident management phone support for...service. With an array of career opportunities in every major metropolitan center and in many rural areas, state… more
- PagerDuty (Atlanta, GA)
- …engineering, design, customer support , and go-to-market teams to develop and launch incident management enhancements at scale. + Engage with customers and ... more equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Incident Management ** For this role, we are only considering… more
- Hagerty Consulting, Inc. (NC)
- …manage grants and loans to support their recovery. We are currently seeking ** Incident Management Team (IMT) Members** to join our Response Cadre. As an ... Include:** + Operate within the Incident Command Systems (ICS) and National Incident Management (NIMS) frameworks. + Support activation and operations of… more
- MyFlorida (Fort Lauderdale, FL)
- INCIDENT MANAGEMENT LIAISON - 67016759 Date: Jul 8, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ... 856313 Agency: Agency for Persons with Disabilities Working Title: INCIDENT MANAGEMENT LIAISON - 67016759 Pay Plan:...and state teams, as well as providers and Waiver Support Coordinators while upholding HIPPA requirements. The Work You… more
- JPMorgan Chase (Tampa, FL)
- …from business disruption, minimizing the impact to customers, the Firm, and the Market. Incident management is a 24/7, 365-day global activity driven by any ... application or Clearing House/ Agent Bank outage. As an Incident Management Vice President in Global Command...the Business response across Operations, Client Service, Product for Major Incidents. + Assess risk and manage activities affecting… more
- State of Colorado (Golden, CO)
- …+ The Incident Response program is focused on providing expert traffic incident management , reduce roadway impacts, and protect the lives of motorists and ... limited to: + Provide knowledge and expertise in Traffic Incident Management (TIM) to communicate, coordinate, and...traffic and respond to traffic related incidents; + Provide incident support to safely, effectively, efficiently restore… more
- Amazon (Seattle, WA)
- …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
- Citigroup (Irving, TX)
- …effectively coordinate responses, facilitate communication, and drive resolution. **Key Responsibilities:** ** Major Incident Management :** + Facilitate the ... provides centralized command and control for Major Incident , Cyber Event, and Operational Risk Event support... or securities services preferred. + Demonstrated experience in Major Incident Management or crisis… more
- Pegasystems (Boston, MA)
- …The Incident Management Team is comprised of eight Principal Incident Commanders responsible for managing major incidents associated with Pega's Cloud ... Principal Incident Commander Job Category: Client Support ...key role in supporting clients through proactive and reactive incident management . Your role will involve managing… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …Contributes to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test ... community. 6) Define and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to Repair, Mean Time Between… more
- AbbVie (North Chicago, IL)
- …accountable for the global Incident Command Center (ICC). The role oversees Major Incident Management (MIM) services, a vital IT operation responsible ... in offering strategic leadership and comprehensive oversight of the IT incident management process. This role involves leading IT support services… more
- Citigroup (Irving, TX)
- … response functions such as Citi Security Investigative Services (CSIS) and Security Incident Management (SIM). + Oversee and participate in the hands-on ... Response Team seeks a highly skilled and experienced incident response hands-on practitioner to support and...malicious activities taking place. + Serve as the SOC incident response regional contact in major cyber… more
- BrightSpring Health Services (Louisville, KY)
- …and ensure alignment on all aspects of support process. + Adjusts the incident management process as required to ensure its effectiveness. + Manages Manager ... provided IT services. The main goals are to follow incident management protocols and restore provided IT...the business impact of an outage and set appropriate incident priority when engaging IT support teams.… more
- MUFG (New York, NY)
- …team will provide more details. **RESPONSIBILITIES** + Oversee the execution of the Incident Management (IM) planning and testing program, including review of ... and document actions taken + Review and engage in contract negotiations for incident management clauses as required + Identify opportunities for process… more
- Koniag Government Services (Alexandria, VA)
- …Services company, is seeking a Cyber Defense - Senior Security Operations Center/ Incident Response Analyst to support **KDS** and our government customer ... Cyber Defense - Senior Security Operations Center/ Incident Response Analyst Alexandria, VA, USA Req #598...+ Coordinate with external security teams + Provide on-call support for major incidents + Lead after-action… more