- TIAA (Dallas, TX)
- …financial services industry. Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately ... But this is so much more than a call center job. As a Financial Services Consultant, you will...qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation,… more
- Capgemini (San Francisco, CA)
- **Job Title:** GenAI Contact Center Transformation Specialist **Job Location:** Hybrid (preferred base locations - Atlanta, Dallas, Houston, San Francisco, ... Chicago, NYC area, and Seattle) **Job Description:** The Contact Center and Conversational AI Specialist Manager will be a specialist in contact center … more
- HCA Healthcare (Nashville, TN)
- …of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued ... solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the… more
- CVS Health (Austin, TX)
- …part of a team of exceptionally talented engineers accountable for CVS's dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies . ... This individual will provide technology strategy, direction, and support for the contact center call routing department at CVS Health . In this role, you will be… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Senior Manager of Contact Center Operations** **Job Class: State Program Administrator, Manager Senior** **Agency: Department of Employment and ... and development opportunities. **Position Purpose:** The Senior Manager of Contact Center Operations will provide strategic leadership... contact the job information line at ### or email ###@state.mn.us . Please indicate what assistance is… more
- Penn State Health (Hershey, PA)
- …more detailed steps for assistance ._ Indeed.com Sponsored Linked IN Sponsored **Position** Contact Center Specialist I - Corporate Services Contact ... telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD...or redirecting the caller to the proper location for assistance . Ensure that all calls are answered accurately and… more
- Peckham, Inc. (Battle Creek, MI)
- …to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor ... provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring, training,… more
- Carnival Cruise Line (Miami, FL)
- **Job Description** The Senior Contact Center Voice Solutions Architect is a highly knowledgeable member of a team responsible for developing IT service ... and operations of enterprise-class SaaS/CCaaS solutions used by the Contact Center . Supports cross-departmental collaboration and internal communications… more
- Mass Markets (Wichita, KS)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and… more
- Vanderbilt University Medical Center (Nashville, TN)
- …in activities and functions necessary for the optimal performance of the Laboratory Contact center . * Demonstrates knowledge and proficiency with the Contact ... and customer service to provide timely, clear, an accurate assistance to callers. Uses various software and issue tracking...phone system. * Demonstrates knowledge and proficiency with the Contact Center software tools. * The responsibilities… more
- Peckham, Inc. (Grand Rapids, MI)
- …to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Supervisor SUMMARY The Contact Center Supervisor provides ... leadership and direction to a team of Contact Center Customer Service Representatives who handle inbound calls only. The responsibilities include coaching,… more
- CVS Health (Nashville, TN)
- …some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms). + 3-5+ Years of demonstrated proficiency in call ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...supports overall workforce design for multiple user types and contact channels. + Performs ongoing system maintenance, research, problem… more
- World Wide Technology (St. Louis, MO)
- **QUALIFICATIONS:** + 8 years of total relevant Contact Center experience required, 10 preferred + Knowledge of major on-prem and cloud vendors in Contact ... Knowledge of the various industry and architecture strategies, frameworks and standards for contact center , omnichannel and CPaaS + Ability to communicate and… more
- ServiceNow, Inc. (San Diego, CA)
- …7,400+ customers, we serve approximately 80% of the Fortune 500! We are currently seeking motivated Contact Center Agents to join our Contact Center team ... the ServiceNow Platform. + Prior experience working in a contact center environment. + Prior experience training...and need an alternative method for applying, you may contact us at ###@servicenow.com for assistance . For… more
- Veterans Affairs, Veterans Health Administration (Canandaigua, NY)
- …Women Veterans Call Center (WVCC) at the Canandaigua VA Medical Center in Canandaigua, NY. The Contact Representative analyzes situations and ... needs) Virtual: This is not a virtual position. Position Description/PD#: Contact Representative - Women Veterans Call Center /PD08317A Relocation/Recruitment… more
- Regions Bank (Nashville, TN)
- …focuses on the financial wellbeing of its customers. As a banker in the Regions' Contact Center , you will gain a foundation of banking knowledge by working in ... best for our customers and associates every day. **Our Contact Center Bankers** : + Help enrich...Account + Life Insurance + Parental Leave + Employee Assistance Program + Associate Volunteer Program Please note, benefits… more
- Lincoln Financial Group (Columbus, OH)
- …bring on a **Customer Service Representative** to join our fast paced, high volume contact center team supporting our Life and Annuity Operations organization in ... Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more...position through our online application process, or require TTY/TDD assistance , contact us by calling ###. This… more
- Insight Global (Des Plaines, IL)
- …made (call agent perspective to the flow through Call manager) E911 Voice Gateway experience Contact Center VoIP experience (call in for Call Center ) Unity ... install, configure, manage, secure, document, and support the systems within Data Center , Distribution Center , Public and Private Cloud environments, providing… more
- Vanderbilt University Medical Center (Nashville, TN)
- …Clinic, patients find support from diagnosis through survivorship. VICC is a National Cancer Institute-designated Comprehensive Cancer Center , one of just two ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...Encourages open communication with participants by providing them with contact information and being available to answer, address or… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** **Location:** Chicago, IL **Hospital:** RUSH University Medical Center **Department:** GOH/RUSH Donor Care Center **Work Type:** Full Time ... of the health care team when the need for assistance is identified. The RN 2 exemplifies the Rush...RN1s hired and already working at Rush University Medical Center before October, 2012). All transfers from other Rush… more