- MSC Industrial Supply Co. (Davidson, NC)
- …via Automation and AI) **BRIEF POSITION SUMMARY** : The Customer Experience Process and Automation Lead will support the planning, execution and ... prioritize initiatives, set timelines, budgets and KPIs aligned with CX & productivity goals. + - Lead ...automation strategies using tools such as RPA (Robotic Process Automation ), AI-powered chatbots, and workflow … more
- Coinbase (Salt Lake City, UT)
- …needs with protecting the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning ... roles, with direct hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and XFN stakeholders. *… more
- Cisco (San Jose, CA)
- **Meet the Team** CX AI Incubation team is part of CX and is focused on identifying and building breakthrough emerging solutions to support the diverse ... requirements of the CX organization and our customers. Are you ready to...customers interact with technology. From delivery intelligence to network automation and intelligence on edge, your work will power… more
- Palo Alto Networks (Santa Clara, CA)
- …**Your Career** We are seeking a visionary and hands-on Sr Director, GTM and CX to lead the strategic direction and architectural design of our Go-To-Market ... requests based on customer feedback, usability insights, and market trends. + **System Process Architecture** : Lead with Process driven architecture in… more
- Amazon (Denver, CO)
- …* Experience with CxAlloy or similar commissioning management tool * Experience as the Cx Project Lead /Manager for 5 Data Center construction projects 5MW or ... infrastructure). The Commissioning Program (CxP) provides direction of all commissioning process aspects of AWS data center projects from initial engagement through… more
- Qualtrics (Seattle, WA)
- …people across the globe who think that's work worth doing. **Product Marketing Manager, CX ** **Why We Have This Role** AI is massively changing the landscape of ... + 5+ years of experience in product marketing, preferably within SaaS, CX , or customer support technologies. + Strong storytelling and messaging skills, with… more
- Wolters Kluwer (Houston, TX)
- Senior Software Test Automation Engineer - Hybrid USA R0051418 | CPESG |...Enablon. This role is a part of DXG | UX/ CX COE - Wolters Kluwer DXG US, Inc. | Please ... Kluwer About the Role: As a **Senior Software Test Automation Engineer** , you will take on more advanced...**Collaboration** : Excellent team collaboration and communication skills. * Lead the design and execution of complex automated test… more
- Coinbase (Santa Fe, NM)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Programs team drives strategy, planning, and execution for the Global ... Coinbase One, to evolve Priority Support into a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- UNUM (Portland, ME)
- …alignment and avoid duplication of enterprise functions. This leader oversees the CX process managing a business-adapted methodology to accelerate delivery, ... CX technology stack - including digital properties, marketing automation , CMS platforms, CRM integrations, and AI-enabled capabilities -...workflows + Measure satisfaction, usage, and business impact of CX technologies + Lead and mentor a… more
- Honeywell (Atlanta, GA)
- …in business & CX MORs + Contributing to the deployment planning process as it relates to the customer experience for Hospitality STRAP initiatives + Continuously ... You will be responsible to lead and influence cross functionally to drive timely...customer. This role will report to the Honeywell Americas CX leader and will matrix report to Americas Hospitality… more
- Liberty Latin America (PR)
- …to mitigate customer risk and strengthen loyalty. + Champion process automation and operational efficiency initiatives to streamline CX workflows and improve ... include, but are not limited to, the following:** + Lead the identification of trends. Distill complex data into...risk and strengthen loyalty. + Champion process automation and operational efficiency initiatives to streamline CX… more
- Stantec (Chandler, AZ)
- …reviews, testing, issue capture and issues resolution of mechanical, electrical and automation related technical services within facilities. - Lead and assist ... and oversees project tasks to be performed by other Cx team members. - Manage assigned projects through all...operation for mechanical, electrical and life safety systems. - Lead and assist in facilitating, witnesses and documenting functional… more
- MetLife (Cary, NC)
- …Value Proposition: We are looking for a highly skilled and proactive Lead Infrastructure Engineer to join our Contact Center Infrastructure Engineering team. This ... for the architecture, deployment, and ongoing support of our Genesys Cloud CX platform, ensuring it meets business requirements for performance, scalability, and… more
- Sprinklr (NY)
- …role + Experience with Sprinklr or similar Unified-CXMplatformsaplus + Understanding of AI and automation as applied to marketing and CX use cases. + Familiarity ... around Sprinklr's suite of products and integrations with customer systems + Lead discovery sessions to understand client goals, challenges, and desired outcomes… more
- DoorDash (San Francisco, CA)
- …integrity of our platform across all DoorDash products and verticals. We're looking for a Lead Product Manager to lead strategy and execution in this space. This ... Engines / Anomaly Detection), with a focus on data quality, automation , and decision velocity.-building detection infrastructure, signals, and decisioning systems… more
- Coinbase (Des Moines, IA)
- …* Build a secure and scalable architecture to allow the onboarding of multiple CX automation vendors and their orchestration (among vendors and internal, custom ... fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for… more
- Coinbase (Des Moines, IA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and ... Data Science is an integral component of Coinbase's product and decision making process : we work in partnership with Product, Engineering and Design to influence the… more
- Insight Global (Irving, TX)
- …governance and operating model that will scale across contact centers. * Lead the end-to-end automation lifecycle including discovery, design, development, ... objectives. * Partner with Product Leads (CCaaS, WFM, CRM, CX Analytics) to identify automation opportunities that...due to a disability during the application or recruiting process , please send a request to ###@insightglobal.com.To learn more… more
- Verint Systems, Inc. (Cheyenne, WY)
- …customers & partners. . **Principal Duties and Essential Responsibilities:** + Operate as the lead technical SME selling CX automation solutions to C-suite ... ( CX ) and increase workforce productivity by delivering CX Automation . We hire innovators with the...in articulating, differentiating, and positioning Verint DaVinci AI. + Lead Product, Sales, Solutions, and Services team to ensure… more
- Coinbase (Sacramento, CA)
- …and increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally. * Develop ... is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for… more