- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- CACI International (Forest Heights, MD)
- …support of a 20,000+ user community within the Department of Homeland Security (DHS) The Senior Service Desk Analyst shall possess and demonstrate sound ... Service Desk Analyst (Nights/Weekends) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type:… more
- Children's Mercy Kansas City (Kansas City, MO)
- …and resource for helping gather and report call trends and issues reported into the Service Desk . Senior Analyst will follow precedents and procedures ... of children beyond the walls of our hospital. Overview Service Operations Senior Analyst is...support to internal users on support issues and coordinates Service Desk support efforts for triaging, escalations,… more
- Marriott (Bethesda, MD)
- …**Located Remotely?** Y **Position Type** Management This is a temporary position. The Senior Analyst acts as a support subject matter expert identifying and ... resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject...team on issue resolution and problem management. + The Senior Analyst contributes to the Knowledge Base… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst ( Senior -Level) to join our team in support of ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- NCR VOYIX (Atlanta, GA)
- …approvals. + Coordinate with Finance, Legal, Product Management, Professional Services, and Service Architects to capture costs and mitigate risks. + Ensure deals ... Sales Enablement & Process Optimization + Educate sales teams on deal desk processes, including best practices for deal structuring, bid reviews, and revenue… more
- CVS Health (Hartford, CT)
- …and resolving technical issues through various channels while delivering customer service . Owns submitted tickets through issue resolution whether completed by ACE ... Examines and manages ticketing systems to prioritize and address service requests + Implements and enforces security policies to...technical incident reports that would go through a help desk including - citrix, vpn, VIP token, Zscaler, Jabber,… more
- Geisinger (Danville, PA)
- Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, ... supporting all business lines across Geisinger's customer base. + Service Desk Technical Analyst makes...dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of… more
- RKON (Chicago, IL)
- … we deliver to our customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who are looking to build and elevate ... Analyst (Tier 1), End User Engineering About us:...experience with the latest bleeding edge technologies. Our Help Desk is viewed as a training program, we encourage… more
- Link Solutions Inc (Frederick, MD)
- …CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + 1-2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team...will work as part of Tier 1 and 2 service teams to ensure a timely response to … more
- Robert Half Technology (Houston, TX)
- …by answering and responding to incident and service requests submitted via the Service Desk Portal, phone call, e-mail, and in person. + Ensures that ... + Performs diagnostics and analysis in partnership with other Service Desk Team members to resolve issues...skills and the ability to communicate and relate to senior -level executives, management, as well as all levels of… more
- State of Indiana (Indianapolis, IN)
- Help Desk Analyst Date Posted: May 13, 2025...by the Associate staff. + Refer complex inquiries to Senior staff. + Assist users and new or lower-level staff ... and transparency + Continuous improvement Role Overview: The Help Desk Analyst works within the agency's Information...issues. + Work with the application vendor to restore service and/or identify and correct core problems. + Promote… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the ... Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in… more
- Robert Half Technology (Woburn, MA)
- Description We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. ... and oversee configuration management processes. * Utilize ServiceNow to streamline service requests and improve IT operations. * Offer advisory and consultative… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_… more
- Robert Half Technology (Boston, MA)
- Description We are looking for an experienced Help Desk Analyst III to join our team in Boston, Massachusetts. This is a contract to permanent position, offering ... of Lenovo laptops and other computer hardware. * Deliver exceptional customer service to users, adapting communication styles to suit varying needs. * Support… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- UNIVERSAL Technologies is seeking a Senior Service Desk Analyst with a minimum of 8-years of related experience to work rotating shifts including days ... SKILLS/EXPERIENCE: + At least 8 years of experience working in a service desk environment + Availability to work rotating shifts including days, nights and… more
- City and County of San Francisco (San Francisco, CA)
- …steps to advance in this selection process, which includes the following: Senior Human Resources Analyst Core Exam (Weight: 100%) Candidates self-certifying ... City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,...Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates… more
- New York State Civil Service (Farmington, NY)
- NY HELP Yes Agency NYS Gaming Commission Title Senior Administrative Analyst /Administrative Analyst Trainee 1/2 (NY HELPS) Occupational Category No ... Qualifications Permanent Qualification: Candidates must currently be a permanent Senior Administrative Analyst ; OREligible List Appointment: For appointment… more
- HCA Healthcare (San Antonio, TX)
- …matter expert to resolve incidents or fulfill requests . received from the division Service Desk or other division or facility service resources; provides ... We care like family! Jump-start your career as a Senior EHR Support Analyst -RN today with...subject matter experts and services resources and the enterprise Service . Desk in managing resolution of… more