- Home Depot (Atlanta, GA)
- **Position Purpose:** The Senior Manager, Strategy & Analytics is responsible for developing and driving the strategic vision, planning, and analysis for the ... analysis. + 10% Communication: Develops and presents to multiple levels of senior leadership, cross-functional groups, peers, and functional groups of associates in… more
- Principal Financial Group (Des Moines, IA)
- …seamless, accessible, personalized, and consistent across platforms. + Leverage UX research , VOC insights, design systems, and content strategy to remove friction ... cross-enterprise alignment** + Lead digital experience governance and participate in CX and product leadership councils. + Maintain strong partnerships across… more
- MetLife (Bridgewater, NJ)
- …to translate that mindset into tangible outputs and outcomes. The Senior CX Strategist will leverage user research and design strategy methods to align ... work (3 days in the office) The Role: The Senior CX Strategist sits within CX... best practices that align cross-functional teams to support research , concepting, and CX strategy implementation on… more
- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** **This is a Hybrid role in Dallas, Texas.** As a Senior CX Researcher , you will hold a pivotal role in advancing user experiences and driving ... industry trends, best practices, and emerging methodologies in quantitative CX research to continually improve research...discipline + Proven experience as a CX researcher , with a portfolio demonstrating successful research … more
- Wolters Kluwer (Dallas, TX)
- ** Senior UX/ CX Research Consultant -... Research Consultant will report to the Lead UX/ CX researcher . Together with a multidisciplinary team of ... driving technology capabilities for local product innovation. **The Position** The Senior CX /UX Research Consultant is responsible for enhancing our… more
- General Motors (Austin, TX)
- …shaping the future of transportation on a global scale. **The Role** As a Senior Product Manager responsible for OTA CX Analytics you will lead several ... friction points, and satisfaction. + Collaborate with data engineering, UX research , customer support, and vehicle software teams to integrate diverse data… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** ** Senior Manager, Insights Consulting - Omni CX and Growth Analytics** What if you could work in an environment where ... pickup and delivery customer growth by synthesizing data analysis and research + Operationalize CX metrics and insights that will improve customer experience for… more
- JPMorgan Chase (Jersey City, NJ)
- As a Product Associate, CX Technologist in Merchant Services Commercialization, you are an integral part of the team that innovates new product offerings and leads ... teams to deliver high-quality products that exceed customer expectations. As the CX Technologist Lead within the Commercialization team, you will execute on the… more
- Amazon (Bellevue, WA)
- …get a delivery exactly when and how you wanted it? Amazon's Customer Experiences team (ADX CX ) is seeking our next Senior UX Designer to build on this delight ... for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with… more
- City National Bank (Los Angeles, CA)
- …experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or VP *based on...stakeholders and making recommendations as to how to structure CX research programs and leveraging to ensure… more
- FirstBank PR (San Juan, PR)
- Senior Business Analyst (Market Research ) Customer Experience Strategy Department - FirstBank PR Our Company At FirstBank PR, we strive to be a trusted advisor ... is the number one place for you. A Brief Overview The Market Research Analyst is responsible for managing, analyzing, and synthesizing third-party research ,… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …after 30 days * Competitive Pay Career Development*_ **Welcome to Love's:** The Senior Manager of Customer Experience ( CX ) Strategy is responsible for ... They lead advanced customer experience measurement and user experience research programs to measurably improve customer satisfaction and create customer-driven… more
- Capgemini (San Francisco, CA)
- …are seeking dynamic_ **_Senior Consultants_** _within frog's_ **_Customer Experience ( CX ) Transformation team_** _, which focuses on Customer Service transformation ... sales and delivery of innovative transformation solutions in this space._ As a ** Senior Consultant** you will: + Conduct market & competitive analysis to identify… more
- US Tech Solutions (San Francisco, CA)
- …**Job Description:** + We are seeking an experienced CX Insights Researcher with a strong background in consumer research across retail-both in-store ... is a seasoned insights professional with deep qualitative and quantitative research expertise, capable of leading end-to-end studies, mapping customer journeys, and… more
- SAP (Plano, TX)
- …of benefit options for you to choose from. **About SAP Customer Experience ( CX )** SAP Customer Experience ( CX ) helps brands build trusted relationships with ... contacts + Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer + Aligning with the regional AEs to execute the… more
- Cisco (San Jose, CA)
- **Meet the Team** CX AI Incubation team is part of CX and is focused on identifying and building breakthrough emerging solutions to support the diverse ... requirements of the CX organization and our customers. Are you ready to...behavior. + Stay current with emerging AI technologies and research to continuously improve solution quality and technical capability.… more
- MSC Industrial Supply Co. (Southfield, MI)
- …acts as the voice of the customer within the organization, turning research , data, and trends into actionable recommendations for the SVP, Customer Experience, ... Director of Strategic Implementation CX , Value Stream Owners and Executive team. **DUTIES AND...RESPONSIBILITIES** + Design and implement comprehensive customer and market research programs to uncover emerging needs, trends, and growth… more
- NBC Universal (Universal City, CA)
- …The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that evolve the Universal Studios ... retail channels. + In-depth understanding of marketing analytics, consumer and brand research and ability to turn data into insights to drive engagement, conversion… more
- Bath & Body Works (Reynoldsburg, OH)
- …well as Customer and Consumer sentiment through in-house and vendor-led approaches. The Senior Market Research Analyst is a key partner in providing ... customer/consumer intimacy by leading the market research process for assigned merchant businesses and the Bath & Body Works brand overall. This includes directing,… more
- The Hartford (Hartford, CT)
- …Senior Specialist, Customer Experience Partners across the company with the enterprise CX organization, line of business partners, research , and marketing & ... communications team. Reporting to the Director of CX for Small Business, you'll use your passion for...the customer experience. Collaborate closely with the Director of CX . + Utilize the Voice of Customer platform :… more
